I bought the double barrel set during the pre release sale. I purchased them in April 2022 and received them finally in late December of 2022. My experience with them indoors has been a breeze and it is nice to know approximately how many minutes are left on the chicken in the over or what’s happening with the steak you are cooking. Once I took them outside to use in my grill I was pretty disappointed with the range as I had to leave the display on the side table 1 foot from my grill to get any reading on the display. They released a booster which addressed this and I ordered two as they offered them at half off to early adopters. This has been super effective and I have been really pleased with how they perform outside with the addition of the booster. I also really like how it keeps them charged. So I was prettty happy with this purchase even though it was exorbant, I felt they were delivering on their promise and the build quality is very nice. If I only insert to the double line the ambient temp probe does a good job of measuring the pit temp and so you practically have two thermometers in one device. I was so happy that I ordered one with a display for a dear friend of mine who likes to cook. She loved it!
Fast forward to December of 2023, I take a trip to San Juan island to meet said friend and I bring my probes because I have a ribeye roast and we are going to cook steaks for Christmas. I use her probe too as my display can connect to up to four of these and we made several steaks. Everything goes great, the steak is perfect, my reputation intact and it’s a Merry Christmas. So I go home and I realize that I have swapped a probe with my friend because I was doing the firmware updates and she was not and when I get home one of mine is running an old version. So I update it and it never works again. Hmmmmmmmm 🧐 the same day she texts me and the same with hers, wont connect to the display. 🫢
I send a message to support describing the issue and they mention that there is a “lockup” issue and that they have a new firmware update coming out that should fix it. So I go to Reddit and download the beta app and it does fix one of my thermometers. But it doesn’t fix the other one - I can’t tell the difference between the units so I can’t tell which batch the bad probe is from. Well now that I have found the Reddit for these I learn a few things. The very first original batch has a battery issue where the battery basically drains faster than it should. They call it “annoying but not a problem” I had noticed when I got my first probes that they wouldn’t hold a charge in the drawer for 30 days in their holder as advertised. I also learn that newer ones are rated for full submersion.
I have reached out to support and they have asked me to let them all drain for 48 hours outside the chargers so that the microchip can reset and then try to see if the firmware update will fix them. I have done this a few times and no dice. Also one of them never indicates that it is fully charged it just says red in the charger. I am on my 4th round of emails with Combustion trying to get approval to send them in for inspection. I’m sure they have been overwhelmed by this little mistake but it’s becoming tiresome and THE season is approaching where I absolutely must have something and my corded smoke from thermoworks isn’t going to cut it. Am I dependent on them? They were pretty awesome when they worked 😭😭😭.
🔥🔥🐿️
Fast forward to December of 2023, I take a trip to San Juan island to meet said friend and I bring my probes because I have a ribeye roast and we are going to cook steaks for Christmas. I use her probe too as my display can connect to up to four of these and we made several steaks. Everything goes great, the steak is perfect, my reputation intact and it’s a Merry Christmas. So I go home and I realize that I have swapped a probe with my friend because I was doing the firmware updates and she was not and when I get home one of mine is running an old version. So I update it and it never works again. Hmmmmmmmm 🧐 the same day she texts me and the same with hers, wont connect to the display. 🫢
I send a message to support describing the issue and they mention that there is a “lockup” issue and that they have a new firmware update coming out that should fix it. So I go to Reddit and download the beta app and it does fix one of my thermometers. But it doesn’t fix the other one - I can’t tell the difference between the units so I can’t tell which batch the bad probe is from. Well now that I have found the Reddit for these I learn a few things. The very first original batch has a battery issue where the battery basically drains faster than it should. They call it “annoying but not a problem” I had noticed when I got my first probes that they wouldn’t hold a charge in the drawer for 30 days in their holder as advertised. I also learn that newer ones are rated for full submersion.
I have reached out to support and they have asked me to let them all drain for 48 hours outside the chargers so that the microchip can reset and then try to see if the firmware update will fix them. I have done this a few times and no dice. Also one of them never indicates that it is fully charged it just says red in the charger. I am on my 4th round of emails with Combustion trying to get approval to send them in for inspection. I’m sure they have been overwhelmed by this little mistake but it’s becoming tiresome and THE season is approaching where I absolutely must have something and my corded smoke from thermoworks isn’t going to cut it. Am I dependent on them? They were pretty awesome when they worked 😭😭😭.
🔥🔥🐿️
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