Weber Summit Charcoal Grill - Need help - Exciting arrival day turned sad
This was supposed to be an exciting day as my WSCG arrived. However, it apparently took a trip through hell to get here and may have been opened before. This is what the box looked like when I opened it and the damage I’ve found so far.
Scotch: Current favorite- The Arran (anything by them), Glenmorangie 12yr Lasanta, sherry cask finished. The Balvenie Double Wood, also like Oban 18yr, and The Glenlivet Nadurra (Oloroso sherry cask finished) among others. Neat please.
About meReal name: Aaron
Location: Farwell, Michigan- near Clare. (dead center of lower peninsula)
Occupation:
Healthcare- Licensed & Registered Respiratory Therapist (RRT) at MyMichigan Health, a University of Michigan Health System.
Bummer, friend! Well at least you have the pics documented well, Weber will most likely ask for pics of the damaged area(s), they did when I had a return of a much more minor issue. Sorry to hear about the frustration, what a let down.
I really disappointed, but not angry. I have already talked to Weber and they say too many parts are damaged to help me and say that I have to return it to the retailer. I'm fine with that response, but really really frustrated at all the work I have to do to tear it apart, box it up and get it to UPS. I'm also very disappointed because I bought this sooner so I could use it a bunch over the long weekend. I'll probably return it and stick with what I already have.
Still really wondering about that strange part. It's like it was returned and someone threw an extra part in the box they wanted to return to, but I cannot find any single sign of another shipping label on the box, double tape, etc. Weber denied any knowledge of what that part was as I sent them a picture of it to see if their quality control could possible be this bad. Let's just say though that the grill only went from Huntley to Waukegan by freight and from there to Des Moines by UPS. It shouldn't have had this difficult of a trip.
Being in the courier profession what happened to your BBQ can be par for the course.
Box split open went to repack area along with other fatalities.
Somewhere there's a guy needing a bearing and has Weber somethingorother in his box.
Disc harrow bearing, with a 1-inch square bearing bore, is constructed with high quality ball bearings, heavy gauge housings and molded rubber inner seal for durability and long life. These disc harrow bearings are strong enough to protect your disc harrow from both moisture and dirt. Whether used for loosening soil clumps in packed earth, chopping up old crops such as corn, or just using to make future crops easier to plow by eliminating clumps, the disc harrow bearing will keep your disc harrow running efficiently.
My toys:
Weber Summit Charcoal Grilling Center (WSCGC) aka Mr. Fancypants
Pit Barrel Cooker (which rocks), named Pretty Baby
Weber Summit S650 Gas Grill, named Hot 'n Fast (used mostly for searing and griddling)
Weber Kettle Premium 22" named Kettle Kid, eager to horn in with more cooks in the future
Camp Chef Somerset IV 4-burner outdoor gas range named AfterBurner due to its 30kBTU burners
Adrenaline BBQ Company Gear:
SnS Low Profile, DnG, and Large Charcoal Basket, for WSCGC
SnS Deluxe for 22" Kettle
Elevated SS Rack for WSCGC
SS Rack for DnG
Cast Iron Griddle
Grill Grate for SnS
Grill Grates: five 17.375 sections (retired to storage)
Grill Grates: six 19.25 panels for exact fit for Summit S650
gasser
Grill Grates for 22" Kettle
2 Grill Grate Griddles
Steelmade Griddle for Summit gas grill
Fireboard Gear:
Extreme BBQ Thermometer Package
Additional control unit
Additional probes: Competition Probes 1" (3) and 4" (1), 3 additional Ambient Probes. 1 additional Food Probe
2 Driver Cables
Pit Viper Fan (to pair with Fireboard Fan Driver Cable)
Pit Viper Fan new design (to pair with Fireboard Fan Driver Cable)
Thermoworks Gear:
Thermapen MK4 (pink)
Thermapen Classic (pink too)
Thermoworks MK4 orange
Temp Test 2 Smart Thermometer
Extra Big and Loud Timer
Timestick Trio
Maverick ET 73 a little workhorse with limited range
Maverick ET 733
Maverick (Ivation) ET 732
Grill Pinz
Vortex (two of them)
18" drip pan for WSCGC
Ceramic Spacers for WSCGC in Kamado Mode: 2 sets each 1/2", 1", 2". The 2" spacers work best with the 18" drip pan. The 1+1/2 inch spacers work best with the 14 inch cake pan.
Two Joule Sous Vide devices
3 Lipavi Sous Vide Tubs with Lids: 12, 18 and 26 quarts
Avid Armor Ultra Pro V32 Chamber Sealer
Instant Pot 6 Quart Electric Pressure Cooker
Instant Pot 10 Quart Electric Pressure Cooker
Charcoal Companion TurboQue
A-Maze-N tube 12 inch tube smoker accessory for use with pellets
BBQ Dragon and Dragon Chimney
Shun Classic Series:
8" Chef Knife
6" Chef's Knife
Gokujo Boning and Fillet Knife
3 1/2 inch Paring Knife
Oh what a bummer. I know the excitement firsthand of WSCGC arrival day. I purchased mine from a Weber retailer and had them assemble and deliver it to my house, so I never saw what it looked like in the box. Assembly was only $40 as I recall, and it was delivered all swaddled in those quilted movers blankets so it was pristine. Sounds like yours has already had a rough young life. smokin fool has a good plausible scenario.
Hope you get everything straightened out all right and that your next delivery brings the joy you deserved with this one.
Weber Genesis S330 with GrillGrates
Weber Summit Kamado E6
Weber Performer with SnS, DnG and Pit Viper mod
Weber 26" kettle with SnS, DnG and Pit Viper mod
Traeger Flatrock Griddle
PKGO
Fireboard (2)
Thermoworks Smoke
Thermoworks MK4 (2)
Themoworks Thermapen ONE
This is a perfect example why I don't buy high priced items and have them delivered direct. If possible, I have them delivered for in-store pick up to one of the big box stores. That way I can see the condition before it comes home. If I see something not right after I get it home it's much easier to physically return it without having to worry about re-packaging it just so.
Yep, I'm always leery of it. It was just too convenient to use Amazon's 0% financing when local dealers wouldn't offer anything but delivery as incentive to buy from them instead of online. On the contrary, I also usually prefer to assemble things myself, then I learn more about the product and don't find missing parts or stripped out bolts years later. In this case though, that was the wrong decision.
After dwelling on this overnight, I'm much more frustrated this morning. I've decided that Weber really doesn't know how to package products for online retail and residential shipping services. I've bought 5 Weber grills over the past 3 years. 3 from online shipped via UPS and FedEx, 2 in stores. All three of the Webers shipped had broken and scratched parts (the first two grills Weber just sent me replacements), both of the grills that I bought in store were perfectly fine. My feeling is their packaging is designed to be handled by the pallet and commercial carriers until it reaches a store. My Peformer had a scratched lid and broken rail on the cart. My Spirit has a good dent on the cart base out of the box, then this. I thought for sure when I ordered this (and having seen pictures of the Grilling Center's box appearing to be based on a wooden pallet) that they packaged this like a premium product since it is supposed to be one.
I'm also concerned that Weber QC is a joke. I went out and looked at the box multiple times last night for any sign that it traveled any further than Weber to Amazon to me. There's no covered labels, no marks I could find on the box where old labels had been removed, and only single layers of tape sealing the box. That bearing flange was likely dropped into the box at the factory and flopped around scratching up parts all the way from China and smashing all the cardboard spacers/holders so other parts started flopping around too. It weighs at least a couple pounds.
And this point I'm telling myself not to act rashly because I want to dump every Weber product I own and cancel all my Prime subscriptions. I'm am mad that it's up to me to disassemble this thing, box it back up and get it to a UPS store myself. Hopefully, I can find a vehicle that it will fit into. I think the box is too big for my Outback.
And don't get me started on the turd colored shipping service. I knew I likely was going to be in for a treat when he showed up and was immediately griping about how heavy it was. He probably flipped it over a few times during the day and slammed on the brakes every chance he got out of spite. Then he gripes at the customer about it? Like I get to choose how it's delivered.
Anyway, sorry for the rant. I'm just frazzled that I have to make new plans for the long weekend and hassle someone else to help me return this to UPS. Luckily, I didn't have a bunch of meat out thawing already. If you buy a Weber Product, might I suggest a brick retail location that has it on the shelf and if a Summit product have it assembled and delivered. For me, off to research other brands and sellers. Who has the Adrenaline Kamado?
I am so sorry this happened to you. That thing went through the grinder and was handled by people who couldn't care less about the quality of their work. By that I mean the shipping leg of the process. I recently ordered some very expensive skylights for a project and when they arrived it was clear that at some point some a$$hole ran over the stack with a forklift and broke 2 of them. Instead of dealing with it then, they just shrink-wrapped the whole mess and sent it on. The difference for me was that the manufacturer replaced the broken ones immediately.
My experience with the WSCG was the complete opposite. I thought it was packaged well enough to endure some rough handling, but it looks like yours went through some extreme abuse. Mine came via common carrier who are better equipped to handle heavier loads. Everything was intact and undamaged. It went together pretty easily and I really enjoy using it.
I would be very suspicious of UPS at this point and perhaps you might give them a call. Our UPS facility is very good about handling packages and customer service, but I'm sure they're not all the same. Still, it couldn't hurt at this point.
I'm so disappointed for you, I think you would have really enjoyed using the WSCG. I hope everyone in this process works hard to make you whole.
Comment