I am going to be making Duck and Sausage Gumbo next weekend for a pot luck. Went on line to find some duck legs and thighs. Found Farm Fresh Duck in PA www.farmfreshduck.com
Saturday, I ordered some Drake duck leg quarters from them by 3 day shipping. This being a holiday week they upgraded me to 2nd day at their cost. Very nice indeed.
Today I got a notice from UPS telling me that my package would be delivered sometime Tuesday the 9th. Wait that's not right! Called them up and they looked up the tracking number and found the same thing and told me they would find out what happened.
About 1/2 hour later I received a call from them. The young lady was tripping all lover herself apologishing. "I'm so sorry, I made a mistake and marked it ground shipping and yes in 9 days it will be spoiled, we'll cancel the order and refund your money."
I told her that I didn't need it until next weekend and so could they just ship it on next Monday? They'er still shipping it 2nd day for the same price.
That's customer service and for a 1st time customer! Will let you know how the duck is when I prepare the Gumbo next week.
Saturday, I ordered some Drake duck leg quarters from them by 3 day shipping. This being a holiday week they upgraded me to 2nd day at their cost. Very nice indeed.
Today I got a notice from UPS telling me that my package would be delivered sometime Tuesday the 9th. Wait that's not right! Called them up and they looked up the tracking number and found the same thing and told me they would find out what happened.
About 1/2 hour later I received a call from them. The young lady was tripping all lover herself apologishing. "I'm so sorry, I made a mistake and marked it ground shipping and yes in 9 days it will be spoiled, we'll cancel the order and refund your money."
I told her that I didn't need it until next weekend and so could they just ship it on next Monday? They'er still shipping it 2nd day for the same price.
That's customer service and for a 1st time customer! Will let you know how the duck is when I prepare the Gumbo next week.
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