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Tech help please

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    Tech help please

    We finally have fiber optic internet service to our house. It been like waiting on Christmas. When the install crew came they recommended I get a new router. The old one looked something like a dish network joey, just a rectangle standing up vertical. The one we switched to was one we had brought with us when we retired. It was only a couple of months old when we moved 2 years ago. It is an Asus with 4 antennas coming out of it. The problem is we don't get wifi signal nearly as far as we did with the old router. I can seldom watch u tube on the living room tv now, where as before it was no problem. Do the distances a router will transmit vary from one to the other. If so which is the best I can get. Being older has its benefits, tech savvy is not one of them.

    #2
    Yes, WiFi performance can vary significantly depending on interference from neighbors’ networks, the number and type of devices on the network, and the materials the house is made up on. Distance from the main router is also an issue.

    I had a similar router as you and bought numerous plug in wall connectors to extend it but the connection still kept dropping not matter what I did. It was very frustrating.

    i finally bit the bullet and upgraded to a mesh network. This is the one I bought after a lot of research.

    Netgear RBK50-100NAR Orbi Home Mesh Wi-Fi System (Renewed) https://www.amazon.com/dp/B07DD4KH5M/

    Set up was pretty easy and the improvement has been massive. My internet has been rock solid ever since and it has been a fantastic purchase. It is more expensive than regular router but is it much cheaper than a poorly performing router plus numerous $90 wireless extenders.


    You will be very happy with it and will no longer curse your internet on a daily basis.

    Comment


    • EdF
      EdF commented
      Editing a comment
      We've got the Orbi too. It works really well, and we have one satellite in a detached garage/in-law apt.

    • Oak Smoke
      Oak Smoke commented
      Editing a comment
      Thank you to both of you. I'll order it after dinner. It sounds exactly like what I need.

    • Henrik
      Henrik commented
      Editing a comment
      Regardless of brand, get a mesh wifi router. It makes life so much better. And get a new model, as the technical workings of mesh networks have improved greatly.

    #3
    The difference between a regular router like what you have and the mesh network is that the mesh network is a single network that covers you entire house, versus individual small networks that leave openings for dead spots and are vulnerable to network interference from neighbors WiFi networks. It is just a vast vast improvement.

    Comment


      #4
      Get a docsis 3.0 cable router modem with 802.11 AC simultaneous dual band router with beam forming.

      Comment


        #5
        You might be using a higher frequency band than the old router.
        Sometimes the high frequencies don't reach as far. You may be able to switch bands on your router to extend the range.

        Comment


          #6
          Wifi comes in 2 frequencies, 2.4 and 5.0. Each has there advantages, most are set for 2.4 as 5.0 has less range. 2.4 has a better distance and works better in a single home. 5.0 while having less distance is good for apartment dwellers as it is less affected by interference.

          Comment


          • texastweeter
            texastweeter commented
            Editing a comment
            Or simultaneous dual band for both. Beam forming helps a lot too with range. There is another part of the equation too, the NIC in the receiving device as well.

          • Oak Smoke
            Oak Smoke commented
            Editing a comment
            I was amazed at how many receiving devices we have. For a simple retired couple we have 14 of them. Every thing from our printer to the Rumba to my Smobot is connected to wifi.

          #7
          I have an ASUS router and have owned several in the past. I think mountainsmoker has pointed to your issue: it is likely your devices are connecting to the 5 gHz band and not the 2.4 gHz band. Your ASUS is not a mesh network router, so it has the 2 separate bands (as well as probably the ability to setup a guest network for each band). As he states, 5 gHz has more bandwidth, but less distance coverage than the 2 gHz bands. Each band broadcasts its presence with what is called the SSID - that is the name your devices see when you select a WiFi network to connect to.

          As others point out, there are methods to improve distance, but since your old router provided good coverage, I really suspect all you need to do is have your devices connect to the 2.4 gHz SSID or WiFi name. Not sure if you just used the default that ASUS provides or if you named them, but I would try that first before delving deeper.

          Comment


          • Oak Smoke
            Oak Smoke commented
            Editing a comment
            When I go back to the settings on my phone and iPad I can choose Asus 2 or Asus 5. I've had both on 2 from the beginning. I was told by the installers that the 2 would reach farther. Even with that though the level of service is much reduced. Thank you for your help.

          • GolfGeezer
            GolfGeezer commented
            Editing a comment
            Oak Smoke darn, thought that was it. Guess you could try the 5 and see what happens. After that, it definitely gets more complex. I use and extender to get better signal to my backyard and living room which are at the other end of the house from my router. My next setup will probably a mesh. I like Netgear’s Orbi. Not a fan of the Google mesh as it all runs through their servers. Just my preference on that.

          #8
          I see you ordered the Orbi; good move. When you place them, do make sure that they're not blocked by metal things like file cabinets, furnace, etc. Dense walls or other things can also affect signal. Second, don't place them near a cordless phone if you have one since those also use similar bands to some wifi channels.

          Also, if you've not done this, plug directly into the router for the fiber, hit up speedtest.net and check your speed. It should be close to whatever you're paying for, i.e. if you're paying for 100meg and it's 80, fine. If you're paying for 100meg and it's 10? Problem.

          Comment


          • Oak Smoke
            Oak Smoke commented
            Editing a comment
            We do have a wall that is an issue. Our house is a mid century ranch. There is a 25 ft high by 30 ft long by 4 ft thick rock wall on the north end of the living room. The router is above and to the west of it in an upstairs bedroom. With the old setup all I had to do was keep the router in the southwest corner of that room and all was well. That is not the case anymore. I know it is workable because it worked before. I'm excited to get the new system, it should fix things right up. Thanks!

          #9
          I just wanted to add one final thank you to each of you that responded. Tech help of the quality found here isn't available near us. THANK YOU!

          Comment

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