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Computer help please...

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    Computer help please...

    I am a Luddite when it comes to computers. My wife's laptop will not connect to the internet. I do know enough to look at the settings which say it is connected, and I checked that it is connected to the correct address, but nothing will load.

    Anybody have any simple ideas for me to fix this?

    Win10 - chrome - not Apple... I also tried Edge

    #2
    A bigger hammer?

    Sorry, I'm pretty much a Luddite, too.

    Comment


      #3
      I will try to give you some basic tips. Forgive me if you know this already. But first step is to make sure the WIFI is turned on.

      Some laptops have a WIFI switch on the case. Make sure it didn't get bumped into the off position.

      If there is no such switch on hers or it is in the on position then try these steps to be sure the WIFI is turned on.

      Click on the Windows icon left bottom corner
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      Click on Settings and this pops up; then click on Network & Internet:

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      This pops up and then click on WIFI
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      Make sure WIFI is turned on here:

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      If it is on, make sure it connected to your home WIFI by clicking on "Show available networks".

      Hope this helps.

      Comment


      • capoteo
        capoteo commented
        Editing a comment
        I think that this is the best troubleshooting option. It covers all the points to initially look at.

      #4
      Another thing to do is unplug the router and/or modem for about 30s and plug in again. When you see the WiFi connected on the computer, but can't open a new website, that often is the issue. Some home systems have the modem and router as one unit and some have two. Another check is to try connecting the computer to your cellphone's hotspot to see if the issue is the computer or your WiFi/cable service.

      Comment


        #5
        Thanx all for the suggestions, (except you-know-who ). Unplugging the router did not work, but that reminded me to try restarting the laptop - and that worked. Shoulda done that first, but, as I said, I'm a Luddite when it comes to computers.

        Comment


        #6
        Glad you didn't take Willy advise ๐Ÿ˜Š

        Comment


          #7
          Do what they all said, cept Willy . I know cuz I know quite a bit about those things, yessir. Whatโ€™s a Luddite? ๐Ÿ˜ท ๐Ÿ•ถ

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            #8
            It is often the best solution!

            Click image for larger version

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            Comment


            • surfdog
              surfdog commented
              Editing a comment
              Beat me to it! LOL

            • EdF
              EdF commented
              Editing a comment
              The old "power boot"!

            #9
            Originally posted by RonB View Post
            Thanx all for the suggestions, (except you-know-who ). Unplugging the router did not work, but that reminded me to try restarting the laptop - and that worked. Shoulda done that first, but, as I said, I'm a Luddite when it comes to computers.
            Occam's Razor.

            K.

            Comment


            • Al S.
              Al S. commented
              Editing a comment
              Well said, Kathryn ๐Ÿ™‚

            #10
            The first thing almost all tech support agents say is "did you try restarting?"

            Comment


              #11
              I sometimes have to do a Network Reset under the Status page.above. It will take about 5 minutes and then restart your computer. When you go to connect to the web it will ask for the serial number of the device your using and then your all set.

              Comment


                #12
                Just for the record I figured out what Luddite is. It is short for Troglodyte. It's been a while since that term went across my last 2 working brain cells.

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