Would it be wrong to return the SmokeFire? Soliciting Pit input on this decision

[zinfella]

Well, they took the sting out of returning your SF. so that's a good thing.

[glitchy]

I don’t have to do anything for the grill itself other than remove the accessories to ship separately. A shipping company will come pick up the assembled grill and return it to Weber. I have to ship back the accessories via FedEx.

[zinfella]

Packaging all of that stuff up for return shipping sounds non-trivial to me.

[Jfrosty27]

They’re back baby!!

[glitchy]

Well, I just got off the phone with the CSR from Weber I talked to yesterday, I was expecting more hassle from them about retuning the grill after the conversation we had yesterday, but they stood behind their Satisfaction Guarantee they made on this grill in June and are talking it back no additional hassle needed as well as the accessories that I purchased for it directly from them. Maybe their service and support is over some of the hiccups they were having when this pandemic first started.

[FireMan]

In my book, all we need is glitchy ‘s review.

[BBQPhil]

If you need another reason to return it, cite these one star reviews on Amazon. Each one is long and full of details about all of the problems they encountered.

https://www.amazon.com/Weber-2351000...07XV27MMN?th=1

[BBQPhil]

I have a Yoder 480 and that's the best alternative to the 640

[OHurley88]

A Yoder 640 is the only pellet grill I would have. I was excited about the smoke fire and had the pre order in and then the reviews came out. Glad I cancelled that noise. If it were me I would definitely go another direction.

[Richard Chrz]

This statement alone will keep me away from cookers that require that. “not to trust it and fear every software/firmware update” return it!

[HawkerXP]

This is pretty much what I got when I had corrosion issues on a kettle.
Next day I got an e mail with a full replacement.

[FireMan]

However & whatever may happen, that was not the response that should be expected, “I have to check with my boss”. So much for standing behind their product. Yes they will, maybe. It is unfortunate of your treatment, cuz you have tried to be so nice about it, overly nice. Hope things work out for you.

[smokenoob]

I would ask to speak to the CEO, he will understand your frustration and have the authority to refund.

[glitchy]

Well, wish me luck. I called Weber and they kept wanting to troubleshoot the grill and I had to keep explaining that it is the constant changes and inconsistencies that have me frustrated. The software issues and releases changing things so much and frequently. Many cooks the grill works fine, but I need it to almost always work fine (I understand a part may fail occasionally though). I finally got her to understand that and she has to request manager approval, so waiting.

[fzxdoc]

Me too, Bkhuna .

Kathryn