What ever you decide, I’m sure you’ll MAKe the right decision 👍ðŸ¼
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Would it be wrong to return the SmokeFire? Soliciting Pit input on this decision
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I'm a good customer, calm, an reasonable, alla those things customer service reps LOVE, when they haveta deal with a customer...
That bein said, I would return it, if it was mine.
You do You, an I hope fer a beneficial resolution!Last edited by Mr. Bones; February 3, 2021, 08:30 PM.
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Never buy the first iteration of a new techie toy, be it a car or a grill with all the the whiz-bang toy's built in. The best quality control unfortunately comes at the expense with early adopters.
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Quite honestly, the SmokeFire is a good grill and hardware wise is fine, minus some adjustments they could make to make it better in cold and wind. If it wasn’t my primary meal provider for my family I wouldn’t be so frustrated. When they get the software all ironed out and aren’t making major behavior changes every month or two, I think a lot more people will like it. I just need to be able to know exactly what it’s going to do instead of guess each time.
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fzxdoc It's not a universal constant. Companies like Weber have a well deserved reputation for putting out excellent products. Sadly, they missed the mark on the SmokeFire. I wouldn't call the the WSCGC a techie toy. No electronics, motors, etc.
I am planning on buying a SmokeFire on day. I'm glad I waited.
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Club Member
- Jul 2019
- 2110
- Central IA
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MAK 2 Star General
KBQ C-60
Weber Summit Charcoal Grillw/ Big Joetisserie, SnS LP, and VortexWeber Genesis II - S-345
Weber Traveler
Fireboard 2 Drive
Anova Precision Sous Vide
All the (pellet) grills I’ve loved before:
Traeger Junior Elite^
GMG DB
Traeger Texas Elite
Memphis Pro§
Traeger Pro 575
CampChef SmokePro STX (ugly grills need love too)
Weber SmokeFire EX4§
Traeger Select
CampChef Woodwind WiFi w/SearBox^
Weber SmokeFire EX4§
^ = Favorites
§ = Love/Hate Relationships
Well, wish me luck. I called Weber and they kept wanting to troubleshoot the grill and I had to keep explaining that it is the constant changes and inconsistencies that have me frustrated. The software issues and releases changing things so much and frequently. Many cooks the grill works fine, but I need it to almost always work fine (I understand a part may fail occasionally though). I finally got her to understand that and she has to request manager approval, so waiting.
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However & whatever may happen, that was not the response that should be expected, "I have to check with my boss". So much for standing behind their product. Yes they will, maybe. It is unfortunate of your treatment, cuz you have tried to be so nice about it, overly nice. Hope things work out for you.
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Club Member
- Jul 2019
- 2110
- Central IA
-
MAK 2 Star General
KBQ C-60
Weber Summit Charcoal Grillw/ Big Joetisserie, SnS LP, and VortexWeber Genesis II - S-345
Weber Traveler
Fireboard 2 Drive
Anova Precision Sous Vide
All the (pellet) grills I’ve loved before:
Traeger Junior Elite^
GMG DB
Traeger Texas Elite
Memphis Pro§
Traeger Pro 575
CampChef SmokePro STX (ugly grills need love too)
Weber SmokeFire EX4§
Traeger Select
CampChef Woodwind WiFi w/SearBox^
Weber SmokeFire EX4§
^ = Favorites
§ = Love/Hate Relationships
Well, I just got off the phone with the CSR from Weber I talked to yesterday, I was expecting more hassle from them about retuning the grill after the conversation we had yesterday, but they stood behind their Satisfaction Guarantee they made on this grill in June and are talking it back no additional hassle needed as well as the accessories that I purchased for it directly from them. Maybe their service and support is over some of the hiccups they were having when this pandemic first started.
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Club Member
- Mar 2020
- 3543
- Muskego, WI
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Current cookers:
Rec Tec RT700 "Bull" pellet cooker
Smokin-It model 2 electric smoker w/ Maverick 732 temp monitor and cold smoking kit
Weber Genesis 3 burner gas grill w/ rotisserie
Charbroil Grill2Go gas grill
Weber 22" Performer Deluxe kettle grill w/ThermoPro TP-20S temp monitor
Onlyfire rotisserie kit for 22" kettle
Weber Smokey Joe
SnS Deluxe
Vortex
The Orion Cooker convection cooker/smoker (two of them)
Pit Boss 29â€, 3 burner griddle
Joule Sous Vide circulator
Favorite beer: Anything that's cold!
Favorite cocktail: Bourbon neat
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