Welcome!


This is a membership forum. As a guest, you can click around a bit. View 5 pages for free. If you would like to participate, please join.

[ Pitmaster Club Information | Join Now | Login | Contact Us ]

There are 4 page views remaining.

Announcement

Collapse
No announcement yet.

New Mak 2-Star, need help!

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • heraldstorm
    commented on 's reply
    glitchy Yeah, sometimes that's just how these things go. I am not happy to see it go. It is a VERY well built cooker, and everything else I've had pales in comparison when looking strictly at build quality. I just can't see spending the next 15 years with the kind of problems I'm having with the smoke and airflow. Thanks, though, for all your help and support!

  • glitchy
    commented on 's reply
    heraldstorm That is very disappointing that MAK couldn’t diagnose the issue for you. I wish I lived close as I would have been happy to try to help you fix it. That’s not saying I’m sure I could, but sometimes another set of eyes sees something different. This is such a sad outcome on such as expensive product.

  • heraldstorm
    commented on 's reply
    GolfGeezer Thanks for the tips on Blackstone and Camp Chef. I'm also looking at LoCo but that seems a bit spendy for something suspiciously like a Blackstone. I would certainly donate my grill to the Fire Station, but I need to recoup at least some of that money. Thanks again for your advice and support over the past year!

  • GolfGeezer
    commented on 's reply
    PS. I have a Blackstone propane griddle and love it. They have a number of models, from 1 burner to 4 burners, combo units with fryer and such. Camp Chef also has nice 4 burner that has both a griddle top and a grill top, so you can switch between depending on your cook.

  • GolfGeezer
    commented on 's reply
    heraldstorm While I am very happy with my MAK 2 Star, I feel your pain. I went through a similar adventure with a very high end gasser. It just did not work out for me. I ended up donating it to a local fire station - those guys LOVE bbq and are very happy with it. Here's hoping you find a home for it at the price you are offering.

  • heraldstorm
    replied
    Hi folks,
    First of all, I apologize for abandoning the thread. I know several people were waiting to see how things turned out and to see if that might help inform their decisions. Unfortunately, I have decided to part ways with my MAK, and I'm looking for a buyer. The grill just doesn't perform as I feel a grill should at this price point. I've worked with MAK extensively, and without coming out and saying it in so many words, the system is at a point that they've done all they're willing to do. The grill does get up to and hold temperature at the advertised range, apart from very cool temps (below smoking temp). My problem is, it takes about 45 minutes to an hour to get there. Additionally, the smoke tends to congregate in the pellet hopper, which then condenses, and ruins about 2-3 cups of pellets.
    I don't have the time or patience any longer to fiddle around, but I'm sure someone with more patience (and mechanical skill) than I have could get it working better.

    Details about the sale:
    Grill comes nearly brand new. I have never cooked food on it. It's seen about 30 pounds of pellets burn through it. It's never been dropped, dented, caught on fire, or had any kind of oil or grease introduced. I have extra grill grates, a door panel, and a front shelf with a paper towel holder. Neither the shelf nor the door are attached, as they didn't come with the mounting hardware to attach them, but the whole setup cost me about 3800. I'm letting it go for 1500 if buyer covers shipping. I'll even throw in about 60 lbs of pellets and I'll ship to buyer at my cost. This is the 2 Star model, but not the full stainless steel version. It's in great shape, and it will do well for you if you have patience. Please send me a private message if you're interested.

    To those who've followed the saga and lent their support, I'm eternally grateful. To those who would disparage MAK, well, while I don't have much good to say about their product, their company and their employees are absolutely top-notch, and they do themselves, their company, and our Country great honor. They are hard working, caring, and dedicated.

    To those who would disparage me, well, walk a few months in my shoes first, and then say what you will.

    When you buy something over the internet, sight unseen, you are taking a chance. We all pretty much understand that, and when we make the purchase, we are agreeing to shoulder that risk. Sometimes, hopefully rarely, that doesn't fall in our favor. This one didn't fall in my favor. While I'm not rich, I do well enough, and this loss will hurt but it won't put me behind. I am privileged to live the life I do, work the job I work, and benefit from the support and wisdom of all of you in The Pit.

    Mostly, I would like to get this unit to someone that can baby it, tinker with it, and hopefully give it a chance to redeem itself. Again, if you're interested, please send me over a private message, and we'll discuss options.


    Now, who out there has a nice propane flat top that they can recommend??

    Leave a comment:


  • rickd972
    commented on 's reply
    Thanks glitchy, I know you are correct. Often we also need to weed through the paid endorsements as well so to not get too overly confident.

  • glitchy
    commented on 's reply
    If you look hard enough, you will find someone dissatisfied with just about any product you can think of and read terrible things about how the company treated them. I generally try to find a true pattern before I write off something unless I know the 'victim' and their full story personally. MAK's not the only game in town though, there are a lot of other great quality pellet smokers. Most of those also have a thread or two like this on some BBQ forum somewhere if you look hard enough.

  • rickd972
    replied
    Well; I was down to 3 PGs. I like much about the MAK; but this story has me dropping MAK from consideration. I love a US company, and their owner's desire to help; but clearly some concerns with the electronics side of the business.

    Leave a comment:


  • GolfGeezer
    commented on 's reply
    arthrovine There is a profile Settings page under "My Membership" that has a series of check boxes to let the site know what events you want notifications sent to for. I think the one labelled "Mentions you (username) in a post" controls this.

    I just sent you a Private Message (PM) about this setting.
    Last edited by GolfGeezer; March 25, 2022, 12:25 PM.

  • arthrovine
    replied
    thanks to both of you for your responses. i have been lurking here as well as the other site for some time and have observed Mak is (almost) universally committed to their customers. Make no mistake, I will become a 2* owner: I’m just trying to finalize my own setup.

    (as a new member here, i did not see any notifications via email that you both had replied to my post. i only logged back in and through happenstance saw your responses. Other forums seem to automatically notify via email one when there is a post in the active forum)

    Thanks again for the responses

    Leave a comment:


  • glitchy
    commented on 's reply
    arthrovine Also, heraldstorm isn’t super active here, which is part of the reason for my response, he hasn’t logged in for over 2 months.

  • GolfGeezer
    commented on 's reply
    arthrovine +1 on the above. MAK's support has helped me a number of times over the last 4 years, although my issues have never been that onerous as the one this thread relates. Talking me through configuration issues on the phone and sending me replacement parts without hassle if needed. I trust MAK to stand by their customers and products.
    Last edited by GolfGeezer; March 24, 2022, 07:53 AM.

  • ItsAllGoneToTheDogs
    commented on 's reply
    With you living an hour away, you have a benefit that heradlstorm, glitchy, and myself don't. IF you had a significant issue they couldn't figure out you could get the grill in their hands to get perfect no problem. I live on the other coast so it's not conducive to MAK or myself bringing the grill in. Also you get a significant discount purchasing direct from MAK and picking it up

  • glitchy
    replied
    arthrovine I am not discounting heraldstorm’s experience at all, but it’s definitely an anomaly for MAK brought about by complications from both sides. Heraldstorm has a job that seemed to be very restrictive for him to work with MAK during support hours and seemed pretty busy himself during the issues which drug things out much longer.

    Most of the blame falls on MAK, but from my point of view it was a combination of unfortunate events. They released a new controller, had their operations manager leave, suffered supply shortages (like everyone else), all at the same time. I can tell you MAK will work as hard as anyone to make things right. I had a couple issues with mine and they were resolved quickly and I received follow up communications to make sure things were working correctly afterwards.

    I think they rushed out the new controller due to supply issues before they wanted to. ItsAllGoneToTheDogs has a new grill with the same controller and had some issues that have since been resolved.
    Last edited by glitchy; March 24, 2022, 08:03 AM.

    Leave a comment:

Announcement

Collapse
No announcement yet.
Working...
X
false
0
Guest
500
["pitmaster-my-membership","login","join-pitmaster","lostpw","reset-password","special-offers","help","nojs","meat-ups","gifts","authaau-alpha","ebooklogin-start","alpha","start"]
false
false
{"count":0,"link":"/forum/announcements/","debug":""}
Yes
Rubs Promo

Spotlight

These are not ads or paid placements. These are some of our favorite tools and toys.

These are products we have tested, won our top awards, and are highly recommend. Click here to read how we test, about our medals, and what they mean.

Use Our Links To Help Keep Us Alive

A big part of this site is our unbiased equipment and product reviews. We love playing with toys and we have no problem calling them the way we see them. Some companies pay a finder’s fee if a reader clicks a link on AmazingRibs.com and buys a product. It has zero impact on our reviews, zero impact on the price you pay, and the sites never tell us what you bought, but it has a major impact on our ability to keep this site alive! So before you buy, please click our links. Here’s a link that takes you to a page on Amazon that has some of our favorite tools and toys: https://tinyurl.com/amazingribs


The Pit Barrel Cooker May Be Too Easy


The PBC has a rabid cult following for good reason. It is absolutely positively without a doubt the best bargain on a smoker in the world. Period. This baby will cook circles around the cheap offset sideways barrel smokers because temperature control is so much easier.

Click here to read our detailed review and the raves from people who own them


Fireboard: The Ultimate Top Of The Line BBQ Thermometer

Fireboard Labs Product Photo Shoot. Kansas City Commercial Portrait and Wedding Photographers ©Kevin Ashley Photography

With the ability to monitor up to six temperatures simultaneously with either Bluetooth or Wifi on your mobile phone, tablet, or computer, Fireboard is the best digital thermometer we’ve tested.
Click here to read our detailedreview


Groundbreaking Hybrid Thermometer!

Thermapen One Instant Read Thermometer

The FireBoard Spark is a hybrid combining instant-read capability, a cabled temperature probe, Bluetooth and Wi-Fi connectivity. We gave Spark a Platinum Medal for pushing the envelope of product capability while maintaining high standards of design and workmanship.

Click here to read our comprehensive Platinum Medal review


The Cool Kettle With The Hinged Hood We Always Wanted


Napoleon’s 22″ Pro Cart Charcoal Kettle Grill puts a few spins on the familiar kettle design. In fact, the hinged lid with a handle on the front, spins in a rotary motion 180 degrees. It’s hard to beat a Weber kettle, but Napoleon holds its own and adds some unique features to make the 22″ Pro Cart a viable alternative.

Click here for more about what makes this grill special



Surely you know somebody who loves outdoor cooking who deserves a gift for the holidays, birthday, anniversary, or just for being wonderful. There he is, right in the mirror! Here are our selections of best ideas, all Platinum or Gold Medalists, listed by price.

Click here to see our list of Gold Medal Gifts


Compact Powerful Sear Machine For Your Next Tailgater


Char-Broil’s Grill2Go x200 is a super-portable, fun little sizzler made of heavy, rust-proof cast aluminum. The lid snaps shut. Grab the handle and you’re off to the party! Char-Broil’s TRU-Infrared design produces searing heat while reducing fuel consumption. A 16 ounce LP gas canister is enough to keep you flipping burgers for hours.

Click here to read our detailed review and to order


Our Favorite Backyard Smoker

The amazing Karubecue is the most innovative smoker in the world. The quality of meat from this machine is astonishing. At its crux is a patented firebox that burns logs above the cooking chamber and sucks heat and extremely clean blue smoke into the thermostat controlled oven. It is our favorite smoker, period.
Click here for our review of this superb smoker