I haven't removed the fan, so unless it's been installed backwards at the factory, it should be flowing air in the proper direction. I do end up with a grill (on the original controller) that gets too hot, or (on the new controller) does hold a temp but doesn't get hot enough, so I think the path from the hopper to the firepot is clear and unobstructed. I do think that the fan is blowing in the right direction because the smoke comes pouring out of the pellet hopper on the right side, where the pellet intake is, as opposed to the left side where the fan intake is.
I really do feel this is just down to the controller. I think MAK is the victim of a bad batch of controllers, and with the shortages all through the business sectors, it's going to take a while for them to get new controllers in. What I'm struggling with is whether I'm willing to wait that long. I ordered this unit back in March, so waiting 6 months (or more) before I get it working gives me pause. For one thing, I don't know what kind of warranty periods there are, so I don't know if I'm starting to get into legal jeopardy with this thing. I want to believe that MAK is the kind of company that would make this right, or if they can't, give me a full refund, regardless of how long it takes to establish that the grill will work or it won't.
In all honesty, I want the grill...I don't want to have to send it back and go find something else. I want the grill that MAK advertises, and that everyone raves about around here. I certainly can't take a $3800 loss, so I have to do something, but I'd really prefer to have the grill and all the accessories.
I do want to take a moment to thank everyone for their support and advice. This community is an amazing thing, and I'm lucky and honored to be a part of it. If I were on my own with nowhere to turn but a somewhat faltering MAK support department, I'd be losing my mind. You all have done a lot to help me keep my calm and not jump to conclusions, and for that I am very, very grateful.
I've sent a message to Dennis, explaining the latest results, and I'll let you know what I hear back, and what my next round of results are.
I really do feel this is just down to the controller. I think MAK is the victim of a bad batch of controllers, and with the shortages all through the business sectors, it's going to take a while for them to get new controllers in. What I'm struggling with is whether I'm willing to wait that long. I ordered this unit back in March, so waiting 6 months (or more) before I get it working gives me pause. For one thing, I don't know what kind of warranty periods there are, so I don't know if I'm starting to get into legal jeopardy with this thing. I want to believe that MAK is the kind of company that would make this right, or if they can't, give me a full refund, regardless of how long it takes to establish that the grill will work or it won't.
In all honesty, I want the grill...I don't want to have to send it back and go find something else. I want the grill that MAK advertises, and that everyone raves about around here. I certainly can't take a $3800 loss, so I have to do something, but I'd really prefer to have the grill and all the accessories.
I do want to take a moment to thank everyone for their support and advice. This community is an amazing thing, and I'm lucky and honored to be a part of it. If I were on my own with nowhere to turn but a somewhat faltering MAK support department, I'd be losing my mind. You all have done a lot to help me keep my calm and not jump to conclusions, and for that I am very, very grateful.
I've sent a message to Dennis, explaining the latest results, and I'll let you know what I hear back, and what my next round of results are.
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