When I was assembling the 36" Woodwind I found a couple of issues, the major one being a bend leg receiver tube. I called Camp Chef and they had me send photos of the problem. They called back within 30 minutes with suggestions for how to make repairs and offered to compensate me for my efforts. The "fix" was straight forward and I was able to finish the assembly,
The "compensation" turned out to be a $150 credit at their store. That was more than generous for the amount of work I had to do. But I took them up on their offer and ordered the pizza oven and accessory kit for the Sidekick. I had to wait on the oven since it was back ordered, and it was worth the wait.
I have a metal wood-fired pizza oven, but it takes an hour or moreto come to temperature. This little guy is ready to go in under 15 minutes and produced a great crust.
I purchased the Camp Chef grill based on reviews of their product and customer service. So far, both have been excellent.
Barry
The "compensation" turned out to be a $150 credit at their store. That was more than generous for the amount of work I had to do. But I took them up on their offer and ordered the pizza oven and accessory kit for the Sidekick. I had to wait on the oven since it was back ordered, and it was worth the wait.
I have a metal wood-fired pizza oven, but it takes an hour or moreto come to temperature. This little guy is ready to go in under 15 minutes and produced a great crust.
I purchased the Camp Chef grill based on reviews of their product and customer service. So far, both have been excellent.
Barry
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