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Props to MyWeigh

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    #1

    Props to MyWeigh

    I've had a MyWeigh KD-8000 since 2012 and really like it. Late last year the thin plastic film that covers the buttons cracked due to wear. I call the company to see if I could buy a replacement. They said no, they don't sell what I needed. However, they offered to send me a new scale because it was still under warranty. I said no - it still works fine and I'd figure something out. I wound up putting a piece of 2" clear packing tape on it and was no longer worried about water getting in. It does have a clear plastic shield that flips up so I can push the buttons.

    Fast forward to last week and the backlight on the display went out making it hard to read what is on the display. I emailed them and they sent me a new one that arrived today. That's after ~ 9 years folks! Ya can't beat that...

    Click image for larger version Name: 20210322_181256[1].jpg Views: 134 Size: 115.2 KB ID: 1007511

    Click image for larger version Name: 20210322_182244[1].jpg Views: 140 Size: 169.8 KB ID: 1007512
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    • Likes 9
    #2
    Hell, when I first saw the post, thought maybe you was on a diet and lost weight, along with the t.
    • Likes 3

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    • Panhead John
      #2.1
      Panhead John commented
      March 23, 2021, 07:30 AM
      Editing a comment
      Seriously though RonB that’s unheard of customer service. After 9 years sending you a brand new one? If I was in the market for a scale, I’d buy one of theirs just for that reason alone.
      • 2 likes
    • RonB
      #2.2
      RonB commented
      March 23, 2021, 05:12 PM
      Editing a comment
      I looked at the warranty card that came with the new scale today. It sez 3 year warranty. I don't remember what the old one said.
      • 1 like
    #3
    Isn't that nice.
    • Likes 1

    Comment

      #4
      I have one and I love it too! Good to know about the warranty!
      • Likes 1

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        #5
        WOW!
        • Likes 1

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          #6
          Great to hear of their excellent Customer Service!

          I've had th same scale fer ~6 years, love it!
          • Likes 1

          Comment

            #7
            Amazing! Especially in this day & age.
            • Likes 1

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