Last week I ordered the sausage sampler from Black's. It arrived today; the dry ice had completely evaporated and the sausage temp'd at around 60 degrees. It was only on the porch for maybe 1/2 hour; the outdoor temp was around 70. I immediately called Black's customer service line and was connected to a manager. I didn't write his name down, but this must have happened a few more times because he explained that they were including more dry ice in their shipments, and that they would send out another order on Monday. He told me I could try the sausages out if I like, but he agreed when I said I would just dump them. Now that is great customer service; if I like the product, they will go into my regular rotation.
Announcement
Collapse
No announcement yet.
Black's BBQ Customer Service
Collapse
X
-
Hope yer 2nd order arrives well chilled; I went through this last year, twice, with Doc's Famous Hot Links, shipped through some outfit called Goldbelly.
Replacement order was ~10° warmer than th first one.
They arrived later, warmer in th replacement order. I jus gave up...
Admittedly, it was in th hot time of year, but th ship times were th killer, here. 3-4-5 days from TX to KS? WTF??? Pony Express coulda got it here quicker.
To say I was/am one mad sumbiscuiteater bout that deal would be a Gross Understatement, indeed.
I'd much rather pay extry fer a safe ship of some premium meats, than throw em out, twicet, once they got here.
Seems more economical.
Seems like ain't they, nowadays, some dang kinda Overnight Express, where ya can git yer food, afore it's unsafe to cook/eat/serve?
This shite ain't zackly Rocket Science...jus like cookin/smokin: all bout time, an temps. I might haveta, admittedly, take off my shoes to cipher th math up, but can do so, if required.
Jus kinda makes my brain hurt (th math), an my wallet hurt (th shippin debacles)
- Likes 3
-
Club Member
- Sep 2015
- 5096
- Tennessee
-
22" Weber Kettle w/SNS, 18" WSM, Bronco, Grilla Chimp, Traeger Tailgater, UDS, Camp Chef Tahoe Stove.
Yeah, Mr. Bones that will get you hot under the collar for sure. I been wanting to try some of these Texas hot guts for awhile, and here is my chance, and they come in over temp. I was over temp when I made the call, but their response cooled me off pretty quick.
I got some of those beans coming from the bean place Rancho Gordo or something? Hot guts and pintos? Man that sounds like a little bit of heaven. The beans don't ship until next week, but my mouth is all fixed up for it.
How you holding up? We are just hunkered down - make runs for groceries, beer and bourbon. The necessary stuff. Hang in brother.
- Likes 3
Comment
-
Moderator
- Nov 2014
- 13687
- Land of Tonka
-
John "J R"
Instagram: JRBowlsby
Smokin' Hound Que
Minnesota/ United States of America
********************************************
Grills/Smokers/Fryers
Big Green Egg (Large) X3
Blackstone 36" Outdoor Griddle 4-Burner
Burch Barrel V-1
Karubeque C-60
Kamado Joe Jr. (Black)
Lodge L410 Hibachi
Pit Barrel Cooker
Pit Barrel Cooker 2.0
Pit Barrel PBX
R&V Works FF2-R-ST 4-Gallon Fryer
*******************************************.
Thermometers
FireBoard (Base Package)
Thermoworks ThermaPen (Red)
Thermoworks MK4 (Orange)
*********************************
Accessories
Big Green Egg Plate Setter
Benzomatic TS4000 Torch X 2
Benzomatic TS800 High Temp Torch X 2
Bayou Classic 44 qt Stainless Stock Pot
Bayou Classic 35K BTU Burner
Digi Q DX2 (Medium Pit Viper Fan)
Dragon VT 2-23 C Torch
Eggspander Kit X2
Field Skillet No. 8,10,12
Finex Cat Iron Line
FireBoard Drive
Lots and Lots of Griswold Cast Iron
Grill Grates
Joule Water Circulator
KBQ Fire Grate
Kick Ash Basket (KAB) X4
Lots of Lodge Cast Iron
Husky 6 Drawer BBQ Equipment Cabinet
Large Vortex
Marlin 1894 .44 Magnum
Marquette Castings No. 13 (First Run)
Smithey No. 12
Smokeware Chimney Cap X 3
Stargazer No.10, 12
Tool Wizard BBQ Tongs
Univex Duro 10" Meat Slicer
********************************
Fuel
FOGO Priemium Lump Charcoal
Kingsford Blue and White
B&B Charcoal
Apple, Cherry & Oak Log splits for the C-60
*************************************************
Cutlery
Buck 119 Special
Cuda 7' Fillet Knife
Dexter 12" Brisket Sword
Global
Shun
Wusthof
**********
Next Major Purchase
Lone Star Grillz 24 X 48 Offset
Black's is one of my favorite places on earth! The Lockhart location is legit!
Good to hear they took care of you.
- Likes 2
Comment
-
Club Member
- Aug 2017
- 10007
- Hate Less, Cook More
-
OUTDOOR COOKERS
BBQ ACCESSORIES
WOOD & PELLET PREFERENCES
SOUS VIDE
INDOOR COOKWARE
Glad they made right by it. I love their sausages, still going through my last order.
Got a new place up the road in Sealy, Texas, or should I say new location for an old store. For those in my area it's Prasek's Hillje Smokehouse from El Campo. They make about 20 different types of sausage and about 35 different types of jerky. Their meat counter is about 1/4 of a mile long. Going to drive over there sometime this summer after Covid dies down and git some. Will take some pix and report.
- Likes 4
Comment
-
The USPS, UPS, and FedEx are all getting slammed pretty hard by all the online retail going on right now. I've noticed when I check tracking on packages, they're going all over the place. I just got one a couple of days ago from UPS that was originally sent from North Carolina. It went to Chicago, then Denver, then back to Chicago, to Green Bay, to Madison, back to Green Bay, and then finally to me in Oshkosh. It probably should have taken 2-4 days to get to me, but it took 8. I don't think I'm going to be buying perishables online right now.
- Likes 3
Comment
-
Up here Purolator can be 10-14 days delayed in delivering courier packages depending on destination. Some depots have up to 8 trailers of freight to sort going back to last weeks sorts.
From the UPS and Fedex drivers I see on my run they're no better off.
Canada Post had cancelled courier pick ups for two weeks to clear they're back log so Puro, UPS and Fedex were inundated with the over flow.
Nobody was ready for the e-commerce rush this plague created. I agree, not the time to ship perishables
-
Founding Member & Pit Barrel Cooker Queen
- Jul 2014
- 7202
-
My toys:
Weber Summit Charcoal Grilling Center (WSCGC) aka Mr. Fancypants
Pit Barrel Cooker (which rocks), named Pretty Baby
Weber Summit S650 Gas Grill, named Hot 'n Fast (used mostly for searing and griddling)
Weber Kettle Premium 22" named Kettle Kid, eager to horn in with more cooks in the future
Camp Chef Somerset IV 4-burner outdoor gas range named AfterBurner due to its 30kBTU burners
Adrenaline BBQ Company Gear:SnS Low Profile, DnG, and Large Charcoal Basket, for WSCGC
SnS Deluxe for 22" Kettle
Elevated SS Rack for WSCGC
SS Rack for DnG
Cast Iron GriddleGrill Grate for SnSGrill Grates: five 17.375 sections (retired to storage)
Grill Grates: six 19.25 panels for exact fit for Summit S650
gasser
Grill Grates for 22" Kettle
2 Grill Grate Griddles
Steelmade Griddle for Summit gas grill
Fireboard Gear:Extreme BBQ Thermometer PackagePit Viper Fan (to pair with Fireboard Fan Driver Cable)
Additional control unit
Additional probes: Competition Probes 1" (3) and 4" (1), 3 additional Ambient Probes. 1 additional Food Probe
2 Driver Cables
Pit Viper Fan new design (to pair with Fireboard Fan Driver Cable)
Thermoworks Gear:Thermapen MK4 (pink)Maverick ET 73 a little workhorse with limited range
Thermapen Classic (pink too)
Thermoworks MK4 orange
Temp Test 2 Smart Thermometer
Extra Big and Loud Timer
Timestick Trio
Maverick ET 733
Maverick (Ivation) ET 732
Grill Pinz
Vortex (two of them)
18" drip pan for WSCGC
Ceramic Spacers for WSCGC in Kamado Mode: 2 sets each 1/2", 1", 2". The 2" spacers work best with the 18" drip pan. The 1+1/2 inch spacers work best with the 14 inch cake pan.
Two Joule Sous Vide devices
3 Lipavi Sous Vide Tubs with Lids: 12, 18 and 26 quarts
Avid Armor Ultra Pro V32 Chamber Sealer
Instant Pot 6 Quart Electric Pressure Cooker
Instant Pot 10 Quart Electric Pressure Cooker
Charcoal Companion TurboQue
A-Maze-N tube 12 inch tube smoker accessory for use with pellets
BBQ Dragon and Dragon Chimney
Shun Classic Series:8" Chef Knife
6" Chef's Knife
Gokujo Boning and Fillet Knife
3 1/2 inch Paring Knife
Interesting. Our Hello Fresh boxes are still arriving on time, delivered by Fed Ex. And our batch of bagels and bialys from Katz Deli in NYC came in the promised 2 days as well. Must be hit/miss.
klflowers , your plan for Rancho Gordo pintos with Black's BBQ Texas hot guts sounds like an excellent plan. Let us know how it turns out for you.
Kathryn
- Likes 1
Comment
-
Club Member
- Sep 2015
- 5096
- Tennessee
-
22" Weber Kettle w/SNS, 18" WSM, Bronco, Grilla Chimp, Traeger Tailgater, UDS, Camp Chef Tahoe Stove.
Update on Black's. I talked with Shawn from Black's on Tuesday and he agreed that Fed Ex was dropping the ball with their perishable deliveries right now. We agreed to wait around a month and see how things look then instead of trying again right now and potentially wasting more food. They are some great people; I hope to be able to stop in and meet them in person at some point.
@fhxdoc, we got the pinto's from Rancho Gordo and settled for cooking them up with a ham bone. I can't thank you enough for turning us on to them - those beans were head and shoulders above anything we got from the grocery store.
Comment
Announcement
Collapse
No announcement yet.
Comment