Creekstone, the reverse problem from @Rod . What should I do?

[Mosca]

That's good to know. My intent now is to wait until the holiday, then cut it into two roasts and serve one Christmas and one New Years Day. That way I don't have to refreeze it, even thought it is probably okay.

The only vendor I've never had an issue with is SRF. Every one has stepped up, that's not the point; my thought is that the amount allowed for CSI adjustment in that industry must be outrageous.

[Pobeque]

I bought a boneless prime rib from them back in May and had the same issue, it was fully frozen when it arrived (better than thawed and warm tbh). I left it in the fridge for a day or so until it started to thaw. I was able to portion it out into about 12 steaks while it was still slightly frozen in the center. Vac sealed the steaks individually and refroze. I ate the end portions first as they had thawed all the way through. I'm down to 2 steaks and they've been great. I'd have no issue ordering again and doing the same thing.

[Huskee]

[HouseHomey]

I’ll just wait for the invite. 😀 I’ll get the dishes and a side dish.

[Mosca]

Resolution:

8 1lb ribeyes are $199. I’m giving them $50 and they are sending me the ribeyes. Krista originally offered me 50% refund, but this way I get the steaks I wanted. And it is probably better for them.

Fair and equitable, I believe. I am a happy customer.

I’ll say it again: the beef looks absolutely superb.

[rickgregory]

Red Man - I think they all closed here. But I'll check, thanks!

PS: Ooh there's one in Woodinville. Road trip!!

[klflowers]

Mosca, I was going to recommend calling them. I am sure they will want to do something to keep a customer. I have used them a couple of times and though I never had a problem, their customer service seems to be pretty good.

[Mosca]

I like this idea. But I’ll call instead of emailing. Emails like that can get ignored.

[Mr. Bones]

Hailuvva nice lookin steak, Never see that, hereabouts, at th grocery stores...

[Red Man]

rickgregory Do you have a Haggen near you? The ones in Bellingham sell Double R ranch as their "Haggen Beef" brand and they also have SRF American wagyu. I know there used to be a Haggen in Edmonds but I think it closed.

[rickgregory]

I'm jealous. I can get things like that but I need to find real butchers. Not a store.

[Huskee]

I would just email them and explain then send a pic of the frozen roast and say that you ordered it because it said it was fresh and could be portioned and frozen. See what they offer. If they offer a partial refund, full refund, or another shipment, well that's business. And that'll be the topic of their next Monday morning staff meeting- making sure orders are fulfilled properly.

[Mosca]

Wild that they'd offer that.

I'd partially thaw, divide, seal and refreeze. I'd also contact them and ask them to refund the next day shipping amount.

PS: I doubt your supermarket has meat that good. I mean, heck, if they do... why ever order online? I'm not being snarky here - to me online has to offer something I can't get locally or like you say, why bother?

14-16lbs of Angus prime for $284 is $20-22/lb after shipping. Similar from Wegman’s is at least $30/lb.

I can get really good meat there. Just gotta pay. I got this steak at Wegman’s.

[Mr. Bones]

Not at all purty, but I've seen it done, an can sincerely testify to th fact that it actually works lol...
Thank God I'm a Country Boy!

[LA Pork Butt]

My Dad sometimes used a hack saw to cut frozen meat. You might try that.