Received my order today 5/25. It was shipped UPS on 5/19. Shame on me for not choosing overnight. As soon as I picked up the box I know it was headed for the trash. When I opened it up the smell made me take a step back. Not even cool to the touch, about 71F. 1 tri Tip and 2 chuck roasts, at least they were 30% off.
I have not had this problem with other suppliers
No way you should have to choose overnight. From what I've heard, they will take care of it. But their normal shipping method should be sufficient to deliver the product - sounds like it got delayed, part of the risk with UPS/FedEx/whomever, so they know that and they factor shipping loss into their business model. Not your fault in the slightest.
You cannot ship Ground and have confidence that it will get anywhere distant from the shipper in under 3 days and often it will take even longer. Click simply should not offer it, especially in the summer.
I unfortunately had to let them know that I won't be ordering for them until they get their packaging/shipping figured out. They always make it right, but I've had to throw away three orders from them (out of 6). It's a shame, because I really like they product. Maybe after the summer months I'll give them a try again.
I'm hearing that a lot - 'they forgot' to put the dry ice or frozen gel packs or whatever. Mine arrived without them, too. Just the solid frozen meat, and it worked out for me - but it makes me wonder how many of these are 'forgotten' or just not used and crossing their fingers. Maybe their profit margin is high enough to eat the cost of replacing all these shipments.
If you don't see dry ice... it could have just evaporated. It does that, it's frozen carbon dioxide. Even if they stuff a shipper full of dry ice, that will vanish over time. What they should probably do is use dry ice but also use more freezer packs so when the DI does evaporate, there's still a cold thing left to chill the meat.
Folks... stop shipping ground. I get it, it's cheaper, but if the meat is ruined, who cares? No, Click shouldn't offer the option if it's that unreliable but we also have a responsibility, especially now that we know it can be an issue.
The thing is, I don't think Click can do too much about this. Ground just takes awhile to get to distant points and seemingly it's less reliable in terms of time now than usual. Add in weather that's warming and you get the issues we're seeing.
At this point, if a deal isn't worth it when using 2 day shipping, I'd simply skip it, at least until winter.
Last edited by rickgregory; May 26, 2022, 10:32 AM.
But my main point is while it might be true that a supplier should evaluate whether national shipping is viable for them, we as buyers have responsibility too. That might mean we look at the overall price and go "yeah, no way, too much money" but ordering in summer and shipping ground when there's an obvious risk is kind of asking for it.
Maybe that's true, but in my case - the only option with Click was Standard and Overnight. I'm not that far from them, though. Although, if they're shipping things out with no cold packs OR dry ice, they're just asking for problems. They know this. Consumers have a right to assume that the product will be shipped with appropriate attempt to provide for its safe delivery. For meat suppliers, I assume cold packs or dry ice is part of that process.
DogFaced PonySoldier My shipment had a cold pack and seemed to have had dry ice. As I noted above, DI evaporates as it warms, so not seeing it when you open the box doesn't mean it wasn't added... it might have just evaporated.
Last edited by rickgregory; June 30, 2022, 12:29 PM.
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Scotch: Current favorite- The Arran (anything by them), Glenmorangie 12yr Lasanta, sherry cask finished. The Balvenie Double Wood, also like Oban 18yr, and The Glenlivet Nadurra (Oloroso sherry cask finished) among others. Neat please.
About meReal name: Aaron
Location: Farwell, Michigan- near Clare. (dead center of lower peninsula)
Occupation:
Healthcare- Licensed & Registered Respiratory Therapist (RRT) at MyMichigan Health, a University of Michigan Health System.
I'm making a nice & thick 20oz Click strip steak for myself tonight (along with some hand-cut steaks from full loins from Creekstone for the fam). I will take pics. The other Click steaks I've had have been incredible. Click & Creekstone are my two favorite online beef retailers currently.
Scotch: Current favorite- The Arran (anything by them), Glenmorangie 12yr Lasanta, sherry cask finished. The Balvenie Double Wood, also like Oban 18yr, and The Glenlivet Nadurra (Oloroso sherry cask finished) among others. Neat please.
About meReal name: Aaron
Location: Farwell, Michigan- near Clare. (dead center of lower peninsula)
Occupation:
Healthcare- Licensed & Registered Respiratory Therapist (RRT) at MyMichigan Health, a University of Michigan Health System.
So here's the Click Akaushi strip steak from last evening. I'm not sure why the cut makes it look mushy, it wasn't it was wonderful. I guess I could've cleaned it up better for the pic. Half dry brine and a generous dose of Henrik's Hank's Signature Steak rub around noon. Accompanied by a bottle of Hess Napa Valley Cabernet Savignon.
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