Got my first order from Click Akaushi this past Friday. I ordered 3 Tri-tips, 2 Picanha & 1 Chuck roast. I'm assuming these cattle might be smaller than what I'm use to, based on the size of some of the cuts. The tri-tips were all about 2-3/4 lbs., not the typical boomerang shape you see at Costco and had a fat cap. They look good, just smaller than expected. One Picanha was 3.8 lbs. & the other was 2.4 lbs., they also looked good, but would have been nice if they were similar sized. Now I look at the chuck roast and it looks odd, not the shape you'd think. I had to get my glasses to get a better look. To my surprise it's a 5.2 lb. ribeye roast.
I emailed them right away about the mistake. There's a huge difference in price, chuck roast is $34 and the ribeye is $150. I wanted to be up front with them, but I didn't want to pay the difference, since it wasn't what I ordered or wanted. I wanted to let them know incase they kept accurate inventories and needed to make the changes and so they could talk to their staff that fills the orders and address the mistake with them. I was willing to ship it back at their expense and have them ship me out the chuck roast, but that probably wouldn't be cost effective for them. I haven't heard anything back from them yet, so I guess I've got something new for Christmas dinner. I'm feeling a little guilty, but didn't know what else to do. I can't wait to cook up some of these things.
I emailed them right away about the mistake. There's a huge difference in price, chuck roast is $34 and the ribeye is $150. I wanted to be up front with them, but I didn't want to pay the difference, since it wasn't what I ordered or wanted. I wanted to let them know incase they kept accurate inventories and needed to make the changes and so they could talk to their staff that fills the orders and address the mistake with them. I was willing to ship it back at their expense and have them ship me out the chuck roast, but that probably wouldn't be cost effective for them. I haven't heard anything back from them yet, so I guess I've got something new for Christmas dinner. I'm feeling a little guilty, but didn't know what else to do. I can't wait to cook up some of these things.
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