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    #16
    Cheers from KFWA!

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      #17
      Welcome to the Pit! Sorry to hear of your troubles, I'm sure they'll get you fixed.

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        #18
        Welcome to the Pit from Huntington Beach, CA! Sorry to hear your troubles with your new cooker. Keep plugging away.

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          #19
          Welcome from the California Delta. Another pellet owner but not A pit Boss.

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            #20
            Greetings from South Africa

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              #21
              An update....

              Managed to make contact with customer service thru the Facebook messaging function. They said that their email team was about 4 days behind. They offered no explanation to how far behind they were on receiving phone calls. I guess it is somewhat reasonable that this is the BBQ season but would have thought they would have been better prepared. They did ask for the email name I used and the subject. Gave that to them yesterday and still no word. So, at the moment, the grill is scheduled to be returned to Lowe's on Friday. I really wanted this to work but I am not comfortable with the problems I am seeing and the customer service.

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                #22
                Huntington Beach welcomes you sir!

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                  #23
                  Welcome from TN. Good luck with the cooker. I have a small Treager Scout pellet grill, so I can't help with the Pit Boss problem.

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                    #24
                    Welcome to the Pit from Dallas!

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                      #25
                      Welcome to the Pit!
                      Cheers from Norway

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                        #26
                        Welcome from Virginia! I am sure there are some Pit Boss users here.

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