I know some people have had delays recently in contacting Weber support recently, so I wanted to share my recent experience. I put in a warranty request through the Weber website for the burners for my Summit S670 Saturday afternoon. This afternoon I got a response from them that they were ordering the burners for me and also throwing in a replacement "momentary light switch" (the switch for the handle lights which was busted) as well. The burners are backordered so not sure when they'll get here, but I was very happy with their responsiveness.
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Club Member
- Aug 2017
- 7557
-
Primo XL
Weber 26"
Weber 22"
Weber 22"
Weber 18"
Weber Jumbo Joe
Weber Green Smokey Joe (Thanks, Mr. Bones!)
Weber Smokey Joe
Orion Smoker
DigiQ DX2
Slow 'N Sear XL
Arteflame 26.75" Insert
Blaze BLZ-4-NG 32-Inch 4-Burner Built-In
- With Rear Infrared Burner
- With Infrared Sear Burner
- With Rotisserie
Empava 2 Burner Gas Cooktop
Weber Spirit 210
- With Grillgrates
​​​​​​​ - With Rotisserie
Weber Q2200
Blackstone Pizza Oven
Portable propane burners (3)
Propane turkey Fryer
Fire pit grill
-
Club Member
- Aug 2017
- 7557
-
Primo XL
Weber 26"
Weber 22"
Weber 22"
Weber 18"
Weber Jumbo Joe
Weber Green Smokey Joe (Thanks, Mr. Bones!)
Weber Smokey Joe
Orion Smoker
DigiQ DX2
Slow 'N Sear XL
Arteflame 26.75" Insert
Blaze BLZ-4-NG 32-Inch 4-Burner Built-In
- With Rear Infrared Burner
- With Infrared Sear Burner
- With Rotisserie
Empava 2 Burner Gas Cooktop
Weber Spirit 210
- With Grillgrates
​​​​​​​ - With Rotisserie
Weber Q2200
Blackstone Pizza Oven
Portable propane burners (3)
Propane turkey Fryer
Fire pit grill
I have rust on the lid of my 26. Now I see rust on the handle too. I'm going to resubmit my warranty claim and include the additional rust. Hopefully, they respond this time, and hopefully, they replace the lid and the fire bowl. Then maybe their unresponsiveness will work out for me in the end.
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