I love my charcoal grills/smokers.. Decided to try out a gasser and ended up getting a Charbroil Big Easy SRG (infrared smoker, roaster, griller) where it has a chamber to add wood chips to it too.. it was good for about 7 months (mainly doing burgers and chicken parts) until ....The other day... I went to do burgers on it.. Started off fine and added my second round of 99% fat free turkey burgers.. Looked at the grill and saw an awful lot of smoke coming from it.. Thought "hmmm, this thing is doing way too much smoking.." Opened the lid and WHOOOSH!! Flames everywhere!!!
I hurried back in the house and like the "rib guy" from the news who ran back into the burning apt to save his ribs.. I ran to save my burgers.. got gloves, opened and WHOOSH again!! Fire everywhere! Turned off the gas and unplugged it.. Had to shut the lid, and just wait for 10 min for everything to die down (kids broke my extinguisher handle..Great time to find out) All died down but all was ruined... Sucks
Kicker is.. Charbroil has asked for pics and I sent them in, now they're asking for more.. A manager say's that seems like it was a grease fire and him judging by the pics that showed the grate charred with meat that I scraped off the grill after the fire died down. (btw I'm quite religious in the cleaning of my 7 grills :-/ )
They want to send me parts to replace on the grill?? I'm a week out before TG and had planned to do Turkey on it to try it out (supposed to produced good "oiless fried turkey") at this point I'm not hopeful with all the runaround and I guess lesson learned that sometimes you really do get what you paid for... Smoke turkey it is!
I hurried back in the house and like the "rib guy" from the news who ran back into the burning apt to save his ribs.. I ran to save my burgers.. got gloves, opened and WHOOSH again!! Fire everywhere! Turned off the gas and unplugged it.. Had to shut the lid, and just wait for 10 min for everything to die down (kids broke my extinguisher handle..Great time to find out) All died down but all was ruined... Sucks
Kicker is.. Charbroil has asked for pics and I sent them in, now they're asking for more.. A manager say's that seems like it was a grease fire and him judging by the pics that showed the grate charred with meat that I scraped off the grill after the fire died down. (btw I'm quite religious in the cleaning of my 7 grills :-/ )
They want to send me parts to replace on the grill?? I'm a week out before TG and had planned to do Turkey on it to try it out (supposed to produced good "oiless fried turkey") at this point I'm not hopeful with all the runaround and I guess lesson learned that sometimes you really do get what you paid for... Smoke turkey it is!
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