10 Years ago we bought a Large BGE on our School's Fundraiser Auction. It's had quite a bit of use but always stored in the garage. This spring I noticed the Charcoal Bowl and Fire Ring were cracked so a while back I called BGE. After emailing them pictures they were more than willing to replace both pieces under warranty. I told them that it didn't come directly from a BGE Dealer but that it did come New from the Auction. No Problem! Hat's off to BGE and Raleigh's Ace Hardware in Albert Lea MN.
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BGE Charcoal Bowl and Fire Ring Cracked
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Founding Member
- Jul 2014
- 5310
- Blue Earth, Minnesota
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LSG Adjustable Grill/Smoker, MAK Pellet Grill, Large BGE with Several Attachments from the Ceramic Grill Store, Weber Gasser, Cast Iron Pans & Griddle, Grill Grates, Mostly Thermoworks Thermometers, Avova SV Stick, BBQ Guru Controller and Fan
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Club Member
- Dec 2018
- 3578
- SE Texas
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"Beer is proof that God loves us and wants us to be happy." ~Benjamin Franklin
Great customer service, glad you got new replacement parts. When the fire bowl on my Bayou Classic broke I had to buy a large BGE replacement since Bayou Classic quit making kamados and parts for awhile. I need the fire ring but so far I can prop the pieces together and it works.
- Likes 1
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Club Member
- Nov 2017
- 7089
- Huntsville, Alabama
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Jim Morris
Cookers- Slow 'N Sear Deluxe Kamado (2021)
- Camp Chef FTG900 Flat Top Grill (2020)
- Weber Genesis II E-410 w/ GrillGrates (2019)
- Weber Performer Deluxe 22.5" w/ GrillGrates & Slow 'N Sear & Drip N Griddle & Vortex & Party Q & Rotisserie (2007)
- Custom Built Offset Smoker (304SS, 22"x34" grate, circa 1985)
- King Kooker 94/90TKD 105K/60K dual burner patio stove
- Lodge L8D03 5 quart dutch oven
- Lodge L10SK3 12" skillet
- Anova
- Thermoworks Smoke w/ Wifi Gateway
- Thermoworks Dot
- Thermoworks Thermapen Classic
- Thermoworks RT600C
- Weber Connect
- Whatever I brewed and have on tap!
Glad to hear a happy ending to this! That's great customer service!
I hope to never need a replacement fire bowl for my SNS Kamado. Any idea what caused this to crack? Just a defect that heat over time caused to show?
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Charter Member
- Dec 2014
- 7355
- Grew up in New Orleans, 20 years in Texas, 22 years in Mandeville, LA. Now Dallas, TX
That has been my experience with BGE. No questions asked. They have replace my fire ring and the bottom of the BGE. So far the fire bowl is in excellent condition. I bought my BGE in 2010. The replacement of those two parts puts the value of the warranty in the neighborhood of $500. And, they will continue to replace those parts until I die.
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When and if I decide on a Kamado type grill, this is the one I would pick.
Blaze 20-Inch Cast Aluminum Kamado Grill - BLZ-20-KAMADO
Blaze 20-in Cast Aluminum Kamado Grill | BLZ-20-KAMADO : BBQGuys
Last edited by bbqLuv; August 16, 2022, 03:49 PM.
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Club Member
- Mar 2020
- 4277
- Near Chicago, IL
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Current Portfolio:
Joule
PK300
Meathead’s Large Big Green Egg Loaded (see below)
Old (sold) Loves:
PBC
Weber 22" Premium
Masterbuilt Gravity 560
Akorn Kamado
Thermometers:
Thermopro wired
Thermoworks POP
Combustion Inc
Preferred Charcoal:
Masterbuilt Lump
Favorite Rubs:
Homemade (mainly MMD/Just Like Katz rub)
Other Accessories:
Big Green Egg Slow & Sear
Tandoori Skewers System for BGE
Split ceramic plates BGE
Smoking plate BGE
Mercer brisket slicing knife
Rapala brisket trimming knife
SS BBQ trays
NoCry Cut Resistant Gloves
LEM # 8 Meat Grinder
Lodge 5-Quart Dutch Oven + Skillet
Meat Claws
Grill Rescue Brush
Meat Fridge for dry aging
Favorite Whiskey/Beer:
Anything Peaty or anything from New Holland brewery
Man, I always freak out when I see these posts given my propensity to buy used. Then I have to remind myself this is not that common an issue. Still, kudos to BGE for such great customer service.
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Club Member
- May 2021
- 208
- Springfield Virginia (DC area)
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Favorites: Pastrami; Pork Ribs
Cookers: Medium Big Green Egg; Older Weber Genesis 3
Current Favorite Lump Charcoal: Rockwood
Favorite Commercial Rub: Dizzy Pig IPA hops infused (Dizzy Pig Raging River a close second)
Most requested side dish: Stir fried green beans with soy sauce and garlic
Favorite non-cooking activity - listening to music
Region: Currently Norther Virginia/DC area. I grew up in Southern NY and have spent a lot of Time in Northeast Ohio
I used to work at an Ace hardware. Never had a problem getting replacement BGE parts for a customer. Not all parts are free, but the important ones are.
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