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Pit Barrel cooker coal basket arrived chipped

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  • Anteater23
    commented on 's reply
    Okay. Is rust a problem for coal basket?

  • Jerod Broussard
    commented on 's reply
    Chip or no chip it should develop rust. It's about to experience copious amounts of heat and moisture.

  • Anteater23
    commented on 's reply
    Hope so. Was just concerned about it rusting as a result. Might damage it.

  • Jerod Broussard
    commented on 's reply
    It'll be fine.

  • Anteater23
    replied
    Originally posted by Alabama Smoke View Post
    Anteater23 did you purchase the unit directly from the Pitt Barrel Company? Regardless call them and tell them its important that you speak with Noah Granville (president and owner). He will take care of you.
    I contacted the guys at PBC today and they just said they didn’t think it’d affect the function or longevity of the coal basket and that degradation of the coating is normal and no cause for concern. Considering I haven’t used it, that’s bit disappointing.

    Leave a comment:


  • Anteater23
    commented on 's reply
    I contacted the PBC guys and they just said that degradation of the coating is normal and no cause for concern. I haven’t even used it yet so don’t know what to make of that response :/

  • Anteater23
    commented on 's reply
    The photo shows the chips. They are either side of the ‘leg’ that clips into the ash pan attachment.

  • Anteater23
    commented on 's reply
    Hi, no I bought it from a company in the United Kingdom. If I bought it from PBC co. directly i probably would have called them by now. I feel a bit awkward as I don’t know if I’m just being overly picky about it.

  • Anteater23
    commented on 's reply
    Thanks for your message. I’m from the UK and didn’t buy it from the Pit Barrel company directly but from a UK retailer. They apologised but said it shouldn’t be a problem if I put oil over the chips.

  • Anteater23
    commented on 's reply
    Hi, I contacted the people I bought it from (a UK company) who said it shouldn’t be a problem and putting some oil over it would make it fine. I understand it’s not the most serious problem but I wish it were perfect.

  • Dr J
    replied
    Contact them, they will take care of you. My PBJ came out of the box chipped they sent me another one the next day no cost to me and told me to keep it, so I ended up with two.

    Leave a comment:


  • jfmorris
    replied
    Anteater23 I never saw a picture showing a chip. Was it in that one photo you posted? Did you ever get this resolved?

    Leave a comment:


  • Soonerpop
    replied
    Yep, a call won’t hurt. I’m sure if it’s an issue for you, they’ll send you another.

    Leave a comment:


  • Alabama Smoke
    replied
    Anteater23 did you purchase the unit directly from the Pitt Barrel Company? Regardless call them and tell them its important that you speak with Noah Granville (president and owner). He will take care of you.

    Leave a comment:


  • Anteater23
    commented on 's reply
    It was bought new - not “as is”. I called the retailer who sold it and they said it would be fine if I put vegetable oil on it…

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