Pit Barrel cooker coal basket arrived chipped

[Anteater23]

Okay. Is rust a problem for coal basket?

[Jerod Broussard]

Chip or no chip it should develop rust. It's about to experience copious amounts of heat and moisture.

[Anteater23]

Hope so. Was just concerned about it rusting as a result. Might damage it.

[Jerod Broussard]

It'll be fine.

[Anteater23]

Anteater23 did you purchase the unit directly from the Pitt Barrel Company? Regardless call them and tell them its important that you speak with Noah Granville (president and owner). He will take care of you.

I contacted the guys at PBC today and they just said they didn’t think it’d affect the function or longevity of the coal basket and that degradation of the coating is normal and no cause for concern. Considering I haven’t used it, that’s bit disappointing.

[Anteater23]

I contacted the PBC guys and they just said that degradation of the coating is normal and no cause for concern. I haven’t even used it yet so don’t know what to make of that response :/

[Anteater23]

The photo shows the chips. They are either side of the ‘leg’ that clips into the ash pan attachment.

[Anteater23]

Hi, no I bought it from a company in the United Kingdom. If I bought it from PBC co. directly i probably would have called them by now. I feel a bit awkward as I don’t know if I’m just being overly picky about it.

[Anteater23]

Thanks for your message. I’m from the UK and didn’t buy it from the Pit Barrel company directly but from a UK retailer. They apologised but said it shouldn’t be a problem if I put oil over the chips.

[Anteater23]

Hi, I contacted the people I bought it from (a UK company) who said it shouldn’t be a problem and putting some oil over it would make it fine. I understand it’s not the most serious problem but I wish it were perfect.

[Dr J]

Contact them, they will take care of you. My PBJ came out of the box chipped they sent me another one the next day no cost to me and told me to keep it, so I ended up with two.

[jfmorris]

Anteater23 I never saw a picture showing a chip. Was it in that one photo you posted? Did you ever get this resolved?

[Soonerpop]

Yep, a call won’t hurt. I’m sure if it’s an issue for you, they’ll send you another.

[Alabama Smoke]

Anteater23 did you purchase the unit directly from the Pitt Barrel Company? Regardless call them and tell them its important that you speak with Noah Granville (president and owner). He will take care of you.

[Anteater23]

It was bought new - not "as is". I called the retailer who sold it and they said it would be fine if I put vegetable oil on it…