I figured I’d put my "Christmas present" together early and season it this weekend just in case I found any issues (since I’m leaving my PBC at mom & dad’s at Thanksgiving). Glad I did! While I have a chuckie rolling on the PBC I unboxed everything...
It was all going well, which was a bonus since I’m mechanically disinclined. Only had 2 more parts and came to the upper intake channel. #$@*&!! I got one of those early runs where it was manufactured upside down and doesn’t slide all the way down the sleeve. 🤬
I called the Char Broil number on the product guide, Kimberly was very helpful and I had the model and serial numbers ready. Apparently there’s a $4.95 shipping charge for warranty replacements which was waved since it’s less than 30 days since the purchase date. But the pisser is the part is on backorder and I’ll get it in "4-6 weeks" (maybe sooner if they get a shipment earlier.). She said "you can still use the product, performance is not affected" which sounded very much like a canned response she’s paid to repeat, so I simply replied "I’m sure you have to say that, but I very much disagree". Not terribly impressed, this is a known issue since this Spring and they can’t help resolve these issues immediately? I’ll admit I’m disappointed, I’d have been perfectly happy if they shipped one out Monday via snail mail. *PFFFT*
I’ll update when I actually receive the part...
It was all going well, which was a bonus since I’m mechanically disinclined. Only had 2 more parts and came to the upper intake channel. #$@*&!! I got one of those early runs where it was manufactured upside down and doesn’t slide all the way down the sleeve. 🤬
I called the Char Broil number on the product guide, Kimberly was very helpful and I had the model and serial numbers ready. Apparently there’s a $4.95 shipping charge for warranty replacements which was waved since it’s less than 30 days since the purchase date. But the pisser is the part is on backorder and I’ll get it in "4-6 weeks" (maybe sooner if they get a shipment earlier.). She said "you can still use the product, performance is not affected" which sounded very much like a canned response she’s paid to repeat, so I simply replied "I’m sure you have to say that, but I very much disagree". Not terribly impressed, this is a known issue since this Spring and they can’t help resolve these issues immediately? I’ll admit I’m disappointed, I’d have been perfectly happy if they shipped one out Monday via snail mail. *PFFFT*
I’ll update when I actually receive the part...
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