I've had both Five Guys and In N Out extensively and for me, In N Out is the best fast-food burger I've had, hands down. Their mantra is that nothing is frozen, everything is fresh, and this is why they're so late arriving to eastern markets - they would expand with new stores only where they were within a day's drive of one of their distro centers.
First time I've heard complaints about their fries - I've always enjoyed them a lot. Who knows when I'll get a chance to re-evaluate though...
It's also my understanding that the company treats its employees a lot better than do the major fast food chains. I have a vague memory that they even get some profit-sharing, but even if true that info is many years old and may no longer be the case. They seem to hire folks who are a bit older than just high school age - again, been many years since my last visit.
I liked them when I live in SoCal back in the mid 80's. As a promotion, they gave away logo bumper stickers " In-N-Out BURGER" until some locals cut off the B and R. The company family owners were not amused, and the promo was stopped.
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