I have previously mentioned I had issues with getting my Fireboard + Pit Viper to run. I contacted support several weeks ago, and I got one reply saying "you should know that the fan turns off when it reaches target temp". That's it. Doh! I know that it winds down and turns off, the issue is that I was 60+ degrees from target temp, and it never started again. I waited 20 minutes. I sent two more replies, all very friendly asking for more help. Radio silence. It has now been 4 weeks.
I did a test run again yesterday, and emailed support again. I have attached the chart below. It still doesn't work. As you can see the fan stops at 6:16pm, and never starts. The grill temp is 55 deg C, and target temp is 130 deg C.
Here's my two issues
1. When in auto mode, the fan turns off after 10-15 minutes, even though the target temp is still far off. It typically stops running around 60-70 deg C, even though target temp is 130 deg C. In the current state, it's useless, as the fan never kicks in again.
2. I can never get it to switch to manual mode. I can click the mode button in the app, and set a fan speed, but nothing ever happens. The UI doesn't update to display "Manual".
I have checked the version to make sure i have the latest (using this page: https://docs.fireboard.io/reference/firmware.html)
I have a fully charged battery. Now my question to the pit: has anyone else seen this? Do you know of a way to resolve this by myself?
I did a test run again yesterday, and emailed support again. I have attached the chart below. It still doesn't work. As you can see the fan stops at 6:16pm, and never starts. The grill temp is 55 deg C, and target temp is 130 deg C.
Here's my two issues
1. When in auto mode, the fan turns off after 10-15 minutes, even though the target temp is still far off. It typically stops running around 60-70 deg C, even though target temp is 130 deg C. In the current state, it's useless, as the fan never kicks in again.
2. I can never get it to switch to manual mode. I can click the mode button in the app, and set a fan speed, but nothing ever happens. The UI doesn't update to display "Manual".
I have checked the version to make sure i have the latest (using this page: https://docs.fireboard.io/reference/firmware.html)
I have a fully charged battery. Now my question to the pit: has anyone else seen this? Do you know of a way to resolve this by myself?
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