After deciding to return my CyberQ and order a Fireboard, I got a big surprise today on my order. First, let's set aside the fact that a CABLE is $79, which is worse than Apple pricing.
My big surprise was they are charging me $40 for shipping! $40! They are charging a flat rate of $20 per item. So $20 to ship me a CABLE. Shipping should be roughly $10 or even free for an item this expense. (The PBC ships free. The CyberQ shipped free.) But then to DOUBLE the shipping just because I added a cable?
I sent them a note to see how they will respond. But I felt like venting.
Update: They resolved it in 5 mins by refunding me $30. <Sheepish grin>
Double update: Apparently, my password manager that also enters personal info for me on forms like that apparently selected "United States (US) Minor Outlying Islands."
<HUGE SHEEPISH GRIN>
My big surprise was they are charging me $40 for shipping! $40! They are charging a flat rate of $20 per item. So $20 to ship me a CABLE. Shipping should be roughly $10 or even free for an item this expense. (The PBC ships free. The CyberQ shipped free.) But then to DOUBLE the shipping just because I added a cable?
I sent them a note to see how they will respond. But I felt like venting.
Update: They resolved it in 5 mins by refunding me $30. <Sheepish grin>
Double update: Apparently, my password manager that also enters personal info for me on forms like that apparently selected "United States (US) Minor Outlying Islands."
<HUGE SHEEPISH GRIN>
Comment