This is a membership forum. As a guest, you can click around a bit. View 5 pages for free. If you would like to participate, please join.

[ Pitmaster Club Information | Join Now | Login | Contact Us ]

There are 4 page views remaining.


No announcement yet.

GREAT customer service testimony

  • Filter
  • Time
  • Show
Clear All
new posts

    GREAT customer service testimony

    My BBQ Guru DigiQ DX2 started malfunctionoing shortly after I started using it on my Primo.

    I emailed BBQ Guru to trouble shoot the problem. All the evidence seemed to point to faulty temp probes.

    The temp probe cables are only rated for 500 degrees. So I suspect that I exposed them to temps greater than that while using my Primo.

    NOTE: This type of damage is NOT covered under warranty.

    However, the good people at BBQ Guru promptly sent me two brand new temp probes (pit and food) and voila, problem solved.

    They already had my loyalty for making such a great product (IMO). But the fact that they quickly resolved an issue that was likely caused by myself, garners even more loyalty.

    A great product coupled with great customer service = lifetime customers.

    Again, I want to point out that this type of damage is not typically covered under warranty. But for some reason, they covered it for me.

    Just thought this deserved a moment of my time to give them a great review. If you don't already have a BBQ Guru......I highly recommend one. Sleeping during all night BBQs never felt better!

    Great to hear!!


      Thanks for the update, I know Maverick is like that too. I have a unit that is 2.5 yrs+ old and they offered to replace it when it started acting bonky.


        good to hear Chris



        No announcement yet.
        Rubs Promo


        These are not ads or paid placements. These are some of our favorite tools and toys.

        These are products we have tested, won our top awards, and are highly recommend. Click here to read how we test, about our medals, and what they mean.

        Use Our Links To Help Keep Us Alive

        A big part of this site is our unbiased equipment and product reviews. We love playing with toys and we have no problem calling them the way we see them. Some companies pay a finder’s fee if a reader clicks a link on AmazingRibs.com and buys a product. It has zero impact on our reviews, zero impact on the price you pay, and the sites never tell us what you bought, but it has a major impact on our ability to keep this site alive! So before you buy, please click our links. Here’s a link that takes you to a page on Amazon that has some of our favorite tools and toys: https://tinyurl.com/amazingribs

        The Good-One Is A Superb Grill And A Superb Smoker All In One

        The Good-One Open Range is dramatically different from a traditional offset smoker, placing the heat source behind and under the smokebox instead of off to the side. Click here to read our†complete review.

        Bring The Heat With Broil King Signet’s Dual Tube Burners

        3 burner gas grill

        The Broil King Signet 320 is a modestly priced, 3-burner gas grill that packs a lot of value and power under the hood including dual-tube burners that are able to achieve high, searing temps that rival most comparatively priced gas grills. Click here to read our complete review.

        Is This Superb Charcoal Grill A Kamado Killer?

        The PK-360, with 360 square inches of cooking space, this rust-free, cast aluminum charcoal grill is durable and easy to use. It is beautifully designed, completely portable, and much easier to set up for 2-zone cooking than any round kamado. Click here to read our detailed review of the PK 360 and get a special AmazingRibs.com price!

        Groundbreaking Hybrid Thermometer!

        Thermapen One Instant Read Thermometer

        The FireBoard Spark is a hybrid combining instant-read capability, a cabled temperature probe, Bluetooth, and Wi-Fi connectivity. Couple that with high standards of design and workmanship and it’s a “must own.” Click here to read our comprehensive Platinum Medal review.