Both of my Joules are still running strong, but the customer service stories above make me feel even better about choosing them.
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My Joule just crapped out
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Club Member
- Dec 2015
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- NE OK - South of Bonesy
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Traeger BBQ124
Yoder YS480
Chargriller Duo gas/charcoal side-by side
Blackstone 36" griddle
Camp Chef Smoke Vault 24 propane smoker
*current project - 330 gallon offset stickburner in progress*
Personal firearms, home theater, home computing/networking, car audio enthusiast.
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Founding Member
- Jul 2014
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- Altadena, CA
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- SnS Kettle
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Just received the replacement Joule from ChefSteps. Again, I can't say enough about their customer service and the company standing by their product.
I also thought I'd pass along a good tip they gave for keeping the Joule running well. In addition to regular cleaning with a 50/50 vinegar/water solution, they suggested to add a teaspoon of vinegar for each quart of water you use every time you cook. Ought to help those of us who have hard water.Last edited by theroc; March 16, 2019, 05:00 PM. Reason: I mistakenly typed one tablespoon of vinegar per quart. I corrected the quantity to one **teaspoon** of vinegar to each quart of water.
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Originally posted by theroc View PostJust received the replacement Joule from ChefSteps. Again, I can't say enough about their customer service and the company standing by their product.
I also thought I'd pass along a good tip they gave for keeping the Joule running well. In addition to regular cleaning with a 50/50 vinegar/water solution, they suggested to add a tablespoon of vinegar for each quart of water you use every time you cook. Ought to help those of us who have hard water.
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