My Joule has been acting dodgy the last week or so. When bringing up to temp I would get a "not circulating" error message. Sometimes a restart would get me back on track and sometimes I was fresh out of luck.
The last crash (yesterday) I tried all the fixes that Juele suggested but no luck. I emailed their help desk and was informed that I would hear back from them in 24 hours as it was after hours. In less than 5 minutes I got a reply from Neil who indicated that based on the info I provided it sounded like my device was toast and they were going to send out a new one. I received confirmation that it is on my way about 2 hours ago.
Outstanding customer service. Thanks!
Being without the Juele forced me to reverse sear a NY strip on the gasser tonight. The steak turned out great but man I was back and forth checking on temps for about an hour. I guess the Juele has made me lazy, and I like it.
The last crash (yesterday) I tried all the fixes that Juele suggested but no luck. I emailed their help desk and was informed that I would hear back from them in 24 hours as it was after hours. In less than 5 minutes I got a reply from Neil who indicated that based on the info I provided it sounded like my device was toast and they were going to send out a new one. I received confirmation that it is on my way about 2 hours ago.
Outstanding customer service. Thanks!
Being without the Juele forced me to reverse sear a NY strip on the gasser tonight. The steak turned out great but man I was back and forth checking on temps for about an hour. I guess the Juele has made me lazy, and I like it.
Comment