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ThermoWorks customer service👍

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    ThermoWorks customer service👍

    I have quite a few ThermoWorks products and the’ expectations held up quite well for the amount of use they get. My 5 year old Thermapen Mk4 died on me last weekend, so my wife and I called them( I’m only 51 so I need supervision. That’s ok) and for $35 they will fix and ship back my Thermapen as good as new. My other option was to get a brand new one at 35% off. I never registered any of my products with them but they have a complete history of everything we have purchased from them. The guy on the phone asked if there has been any other issues with any of their products and I told them our 5 year old dot died about a year ago, and I no longer have it. They’re shipping a brand new one out at a 35% discount. The courtesy and the company’s willingness to make their customers satisfied will definitely keep us coming back. They also have outstanding products in our opinion.

    #2
    Yeah, they replaced my first Thermapen, and yeah I was shocked because I was totally fine with sending it in and just having them repair whatever was wrong with it. When the replacement finally gave out I just replaced it with that limited edition MK4. I only dropped the second one a couple hundred times.

    Comment


      #3
      I paid the same $35 to fix an MK4 2 months out of warranty as a 6 yr old one that failed. They’re pretty rigid but very fair. But I had purchased a $19 Alpha Grillers one on Amazon a couple of years ago and they offer a lifetime replacement which I used once. Surprisingly the product takes a reading just as quick and the two match for accuracy.
      Last edited by BBQPhil; August 15, 2020, 12:57 PM.

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        #4
        I do like their stuff. I fixed broken connection (my fault) on my DOT and one probe failure in 6 years.

        Comment


        • Jerod Broussard
          Jerod Broussard commented
          Editing a comment
          Yeah, but can you wire a Cessna Citation blindfolded??

        • HawkerXP
          HawkerXP commented
          Editing a comment
          I rewired a Cessna Citation master warning test switch with no prints! That is pretty much blindfolded. Jerod Broussard

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