Welcome!


This is a membership forum. As a guest, you can click around a bit. View 5 pages for free. If you would like to participate, please join.

[ Pitmaster Club Information | Join Now | Login | Contact Us ]

There are 4 page views remaining.

Announcement

Collapse
No announcement yet.

ThermoWorks customer service👍

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    ThermoWorks customer service👍

    I have quite a few ThermoWorks products and the’ expectations held up quite well for the amount of use they get. My 5 year old Thermapen Mk4 died on me last weekend, so my wife and I called them( I’m only 51 so I need supervision. That’s ok) and for $35 they will fix and ship back my Thermapen as good as new. My other option was to get a brand new one at 35% off. I never registered any of my products with them but they have a complete history of everything we have purchased from them. The guy on the phone asked if there has been any other issues with any of their products and I told them our 5 year old dot died about a year ago, and I no longer have it. They’re shipping a brand new one out at a 35% discount. The courtesy and the company’s willingness to make their customers satisfied will definitely keep us coming back. They also have outstanding products in our opinion.

    #2
    Yeah, they replaced my first Thermapen, and yeah I was shocked because I was totally fine with sending it in and just having them repair whatever was wrong with it. When the replacement finally gave out I just replaced it with that limited edition MK4. I only dropped the second one a couple hundred times.

    Comment


      #3
      I paid the same $35 to fix an MK4 2 months out of warranty as a 6 yr old one that failed. They’re pretty rigid but very fair. But I had purchased a $19 Alpha Grillers one on Amazon a couple of years ago and they offer a lifetime replacement which I used once. Surprisingly the product takes a reading just as quick and the two match for accuracy.
      Last edited by BBQPhil; August 15, 2020, 12:57 PM.

      Comment


        #4
        I do like their stuff. I fixed broken connection (my fault) on my DOT and one probe failure in 6 years.

        Comment


        • Jerod Broussard
          Jerod Broussard commented
          Editing a comment
          Yeah, but can you wire a Cessna Citation blindfolded??

        • HawkerXP
          HawkerXP commented
          Editing a comment
          I rewired a Cessna Citation master warning test switch with no prints! That is pretty much blindfolded. Jerod Broussard

      Announcement

      Collapse
      No announcement yet.
      Working...
      X
      false
      0
      Guest
      500
      ["pitmaster-my-membership","login","join-pitmaster","lostpw","reset-password","special-offers","help","nojs","meat-ups","gifts","authaau-alpha","ebooklogin-start","alpha","start"]
      false
      false
      {"count":0,"link":"/forum/announcements/","debug":""}
      Yes
      Rubs Promo
      Meat-Up in Memphis