I'm sure that this has been thoroughly discussed here, but I don't think it can be overemphasized. The folks at Adrenaline Barbecue take customer service to levels unknown in most of the universe. If you haven't done business with them, you will NOT regret doing so. If you have consulted with them on one of their products, you know exactly what I mean.
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Nice folks, great products. -
I say this pretty regularly. The SNS is one of the best BBQ accessories ever. And the people are great people.Comment
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I agree!Comment
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The best thing about them, to me, is that Iā€™ve never needed the extra mile! Even though I know it would be there, everything has been top notch best value with no problems whatsoever!Comment
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Plus I followed ABCBBQ Dave's cold grate method on my last porterhouse steaks, and they were freaking perfect. My wife ate a 20oz porterhouse and left nothing but bone - she said she couldn't stop eating it, even though she was full.Comment
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FYI ... dave used to be the Pit boss here and launched his and when the Pit was young.... it was good times back thenComment
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Above and beyond customer service for sure. Remember the XR 50 thermometer launch disaster? They were all over that replacing units before some folks even knew there was a problem. I just wish they hadn't discontinued the SNS low profile and not offering a 24" easy spin grate as it has me rethinking a future WSCG purchase.Comment
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Yes, too bad you didn't jump on that when it was available. I use my WSCGC Lo-Profile SnS a great deal. I'm glad I have it as part of my WSCGC arsenal. You don't need an Easy Spin Grate for the WSCGC because it doesn't have the detents that the regular kettles do. The WSCGC grate spins easily from the get-go.
Kathryn
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ABC customer service is awesome and incredibly timely. I had a Livermoron moment with the XR 50 (totally my fault) and emailed them looking for guidance. They simply replaced the item. I actually feel pretty guilty.
...but I'm not giving anything back...Comment
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Awww shucks folks, I really appreciate you as well! Creating The Pit will always be one of the best things I've done. And it's great to see it's been in good hands since I had to leave. I just couldn't juggle this and running Adrenaline Barbecue Company. Heck, ABC is more than I can handle all by itself!Comment
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Don't get me wrong ABCBBQ Dave - love your products but I wouldn't own a Kamado of any kind on a bet. Maybe since Amazon is now selling the Weber Summit Charcoal grills the expanded market might make a difference with margins. I can always hope.
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First class first rate. Love all of my service and purchases.Comment
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Only man in America with a real stainless grate for my Webers. That alone endears me to you Dave. Not to mention that other thing you sell, what is it? Oh yea the SNS, that's a fancy bit of kit as well !!Comment
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Y'all are experiencing what we in the AUburn Family already know, Auburn men (&women) are some of the best. ABCBBQ Dave is just another example of that. War Eagle!
http://www.auburn.edu/main/welcome/creed.phpComment
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After just seeing that it has been discontinued, I am glad I purchased the SnS Low Profile for my WSCGC! It is in there almost all the time. Had it almost two years with no issues. I hope it lasts me 20 years...Comment
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