Thermoworks Smoke dual probe troubles?

[KevinG]

Thanks guys! I was wondering about moisture...cuz it was working well the next time I used it. We did have snow flurries...could have been a rogue snowflake. Definitely, wasn't over the coals, I had the cable and meat on the cool side in a 2 zone set up. I'll contact Thermoworks, I'm not typically a complainer, so I wanted to give it a try before pestering Thermoworks. I love that Thermopen MK4, holy crap is that thing sweet. It's totally changed, and improved my grilling/smoking. How the hell did I survive, and why was I using the ridiculous 5 dollar piece of crap I had before. Hands down, the Thermopen was the best and most consequential advice I've taken away from AR so far. If you don't have a Thermopen , get one!

[customtrim]

I had a problem with a new grate probe on the dot called them that evening and they shipped one the next day. Give them a call great customer service and support

[fuzzydaddy]

The Smoke probes are the same Pro-Series probes I've used for almost 3 years with my ChefAlarms and DOTs and have yet to have an issue, except when (1) I let one get over hot charcoal and literally fried it, and (2) I had a little moisture on the plug end which caused inaccurate readings until I got the moisture dried off.

I don't know how accurate the meat probe would have been when measuring the air temp while on your table. I would go ahead and contact ThermoWorks and see what they have to say but you may have a faulty probe that will eventually act up again. I'm a big fan of having backups for if/when I have a failure or need to troubleshoot.

[TBoneJack]

KevinG , I received a new Smoke for Christmas, and I already had a ThermaQ. So I decided to test them together on a cook, and the Smoke consistently showed 5-10 degrees F above the ThermaQ, while the grate probes were sitting within an inch of one another. I was afraid of that when I ordered the Smoke. I knew I'd compare to the ThermaQ, and I was afraid they would show different readings.

This was with grate probes. I do not use the meat probes since I use a manual Thermapen MK4.

[KevinG]

I had something strange happen while using my (recently purchased) Smoke dual probe during a recent "Fun" charity BBQ competition in my local area. I was using it on my Weber 26 with the meat probe in a nicely tied (per Meatheads technique) Prime Beef Sirloin roast, 4 lbs. The air temp probe was about 4 inches away. I had the kettle set at approx 250, holding pretty steady, in a two zone configuration (no slow n sear)...After about 2 hours or so, the meat probe was nearing 100. Then all hell broke loose...suddenly the alarm was going off saying the meat was now 140...a 40 degree jump in seconds. Obvious a malfunction. I removed the probe and set it off on the table. The readings were clearly inaccurate, as the airtemp was in the 30's but the probe was measuring approx 40 degrees warmer. All the connections were fine, and the grill probe was still normal (not obviously broken). I checked the meat with the Thermopen and it was indeed at 100 or so. I kept the roast on without the probe. I am certain that the probe did not slip out of the meat or change position at all. I am certain of this, as I did all the typical troubleshooting prior to removing the probe from the meat. My friend keeping me company during the competition that morning was also helping me trouble shoot the issue, and he is a Neurosurgeon, so I know I wasnt just being stupid. Ive since used it again, all seems fine with both probes. The unit seems fine as well. Any ideas? I haven't spoken to Thermoworks about the issue, since it seems to be working fine now. Im baffled, maybe just a gremlin? Or maybe I should purchase back up probes, or the upgraded probes? I do remember someone mentioning the connections in the reviews I read, something about better "couplers" would have been more ideal. Anyway, I still really like it. Just looking for some other thoughts on the matter. Thanks