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Weber customer service 👍🏼

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    Weber customer service 👍🏼

    I've had my Igrill2 for well over a year now, pulled it out the other day and it was dead. Replaced the batteries, still no luck. I called Weber customer service just to see if they had any trouble shooting suggestions. To my suprise they asked for my address to send me a new igrill2 and thanked me for my purchase. When I made the call I was not expecting a total replacement due to it being over a year old. Just wanted to let everyone know about my experience with Weber and the igrill product.

    #2
    Good share...

    Looks like the new Genesis II is going to be Igrill compatible or something of the sorts.

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      #3
      Bravo Zulu, Weber!!!

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        #4
        I have also had great experience with Weber customer service.

        Which you just reminded me that I purchased an iGrill2 around the first of the year and haven't try it out yet. I just might dig that baby out next week.

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          #5
          That is far better than I had when it was owned by igrill.

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            #6
            I own 3 Weber Genesis older grills (20+ years old) and have been trying to find the plastic inserts to hold the screws that keep the burner control lid attached to the frame for a while. Found an old owners manual yesterday with the part # in it and called Weber to see if they had them and they are sending them out to me for free. This is one of the reasons that I really like Weber, over 20 years old and still supporting their product

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              #7
              Brewmaster, man that's cool! dont see stuff like that to often these days.
              I know before I buy anything I search this site for reviews or threads about a certain product. I believe it has saved me money, so I try to return the favor.

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                #8
                Got my new igrill today!!Click image for larger version

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                • fuzzydaddy
                  fuzzydaddy commented
                  Editing a comment
                  A hand written note. Now that's awesome!

                • Craigar
                  Craigar commented
                  Editing a comment
                  Awesome!!!

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